Team Leader

3 days ago


Bristol, United Kingdom E-zec Medical Transport Services Ltd Full time

We are currently looking for a Team Leader to support the Senior Operations Manager with the success of the Bristol contract. In your role as a Team Leader, you will work closely with and report any concerns to the Senior Operations Manager and oversee the daily operations of the business.

This is a full time role (Monday to Friday, 37.5 hours per week) based from one of our Bristol locations. There is some on call requirement for this role (approximately 1 week in every 9). You will receive additional pay when you are on call, this will be discussed at interview.

**Key Responsibilities**
- Business Performance and Service Delivery - Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
- Compliance - Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
- Fleet - Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
- Data Management - Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.
- KPIs - Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.
- Budgets - Assist the Contract Manager to ensure the effective management of all resources.
- People Management - Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
- Employee Relations Support - Complete thorough and fair investigations prior to disciplinary, delivering a succinct and solid case to the disciplinary chair when completed.
- Recruitment - Participate in recruitment and selection processes, ensuring personal adherence to policies and procedures.
- Training - Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required
- Ad-hoc - Attend weekly management meetings, providing suitable data as required. Provide the Contract Manager with data in a timely manner. Conduct property risk assessments as and when required to ensure safe and suitable access for Ambulance Crews.
- Health and Safety - Ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger you or others.
- Diversity - Be an ambassador for diversity
- Hours and Environment - Be visible and maintain a physical presence across the contract

**What are we looking for?**
- A minimum of one year recent management/supervisor experience (within the last 3 years)
- The ability to build strong, effective relationships with colleagues and stakeholders at all levels
- Excellent communication skills, both written & verbal
- Meticulously organised with a proven track record of successfully reaching deadlines
- A full valid UK driving licence, with less than 3 penalty points


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