Receptionist - Cardio Respiratory

We are looking for a vibrant, confident person to join the team to help deliver a high quality service in the Cardio-Respiratory Department at Colchester Hospital. We need key staff, with excellent communication skills and attention to detail, to work here.

Main duties will be to provide a full booking service for patients attending the cardio respiratory appointments, working closely with clinical staff from several health service providers. To operate a computerised appointment system to book in re-schedule patient appointments.

You must have basic keyboard skills and have a clear and confident telephone manner. Ideally, you will have previous experience in a similar environment within an NHS setting. You will need to have excellent organisational skills as this is a fast paced environment to work in.

You will need to have the ability to work on your own initiative and you must be able to remain calm in difficult situations.

Future requirements of the role may involve travel across our acute sites.

To provide a reception service for patients attending cardio respiratory appointments, working closely with clinical staff from several health service providers. To operate a computerised appointment system to book in and re-schedule patient appointments.

To liaise with medical secretaries, clinical staff and medical records departments, to ensure the timely and efficient day-to-day operation of all clinics.

To maintain an efficient appointment booking system.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

For full details of the responsibilities and duties of this role please see the attached job description.