Moj Coordinator

At The Housing Network we believe that when vulnerable people have a good home and a helping hand, they become more independent and less reliant on local authorities and that is exactly what we aim to achieve.

We partner with local authorities and other organisations and provide good quality, safe places for people to live. We understand that each situation and resident is different, so we work hard to provide the right homes quickly that ensure each individual is looked after well. Whether the need is temporary, supported shared, or more specialist accommodation, all of our properties meet the same quality standards, are well looked after and have a 24/7 maintenance service that fixes problems day or night.

Our employees are a reflection of the social value that is at the core of what we do and every role plays a critical part in delivering a first class service.

**Job Overview**

The role is to act as coordinator for the service provided to MoJ as part of the CAS3 initiative in the designated region, to ensure that it operates as smoothly and effectively as possible. This role may expand as other services that are taken on with the MoJ.

Additionally, the role may work within the broader supported accommodation function if there is need.

**Responsibilities & Duties**

The role requires an oversight of all matters relating to the operation of the services provided by the Company to the MoJ, with particular focus on ensuring that we are operating effectively and meeting our service commitments.

To effectively manage the contract and ensure field staff are following the correct procedures and meeting KPIs.

The role holder will act as line-manager for field-based support staff, ensuring they are operating effectively and are appropriately supported, with their personal and professional development requirements being addressed.

This role will coordinate operational matters with the MoJ and will be pivotal in ensuring that we retain an excellent working relationship with the MoJ.

The role will also be aware of maintenance and landlord issues that are identified, ensuring works are dealt with effectively and efficiently, recognising the reputational importance for both the THN and the MoJ.

Duties
- Line managing field-based staff, including ensuring that they have the necessary support to be as effective as possible.
- Managing holidays and planned absences so that there is adequate cover across the project.
- Being the primary liaison with the MoJ HPT team to ensure the service is operating smoothly and issues are addressed.
- Attending various operational and governance meetings relating to the MoJ project.
- Troubleshooting all operational and administrative issues that may arise
- Supporting and where necessary helping to improve the MoJ proposition offered by the Company.
- Answering and responding quickly to emergency issues.
- Recruitment of field-based support staff.
- Establishing and developing relationships with local charities and other partner agencies.
- Managing stock and overseeing expenses.

**Personal Characteristics**
- **Skills**_
- Strong management skills, with experience of managing a team.
- Confident communicator with excellent written and verbal communication skills.
- Extremely well organised.
- Able to work well under pressure.
- Good at multi-tasking.
- The ability to prioritise.
- Good computer skills.
- Able to work alone and part of a team
- **Knowledge**_
- Knowledge of the MoJ service and offender management is vital.
- **Behaviour**_
- Methodical in approach to ensure everything is done accurately and comprehensively.
- Resilient and able deal with people who are complex and sometimes challenging.
- Keen to support colleagues and ensure business is working cohesively and to the same objectives.
- Keen on strong compliance culture.
- Able to work without direction
- Adaptability and being prepared to help out if circumstances require.
- Keen to lead by example.
- We would expect you at all times to:

- act with integrity
- act with due skill, care and diligence
- act with professionalism
- be open and co-operative with colleagues
- act with compassion to those both within the Company and those who we support in the accommodation

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Casual dress
- Company events
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Luton: reliably commute or plan to relocate before starting work (required)

Work Location: In person