Claims Consultant

Your role at a glance
We are looking for highly motivated **Group Protection Claims Consultants** to join the team in **Hove**. This is a **Hybrid** role where you will work 1-2 days a week in the office and the rest from home, Monday-Friday. As a Claims Consultant you'll be making a difference to our customers. Making sure that their claim is dealt with sensitively and accurately.

You will be responsible for managing a portfolio of Group Protection Claims, ensuring a smooth and efficient claims process, and delivering excellent customer service to our clients.

What you'll be doing
- Validating and triaging new Group Protection claims by completing all the required data checks and where appropriate, through liaison with other Group Protection Operations teams.
- Preparing new and existing Group Protection claims for payment, calculating and revising the annual benefit payable. Ensuring that appropriate documentation is issued.
- Where appropriate requesting medical evidence on new and existing Group Protection claims, from GPs, consultants and other medical specialists.
- Ensuring that claims are reviewed in line with targeted dates as specified during the assessment process.
- Developing and building effective relationships with IFA’s and Policyholders (employers), in order to maximise the effectiveness of our benefit management processes including the provision of support for the portfolio management of defined schemes.
- Where appropriate, assisting in the provision of Management Information on portfolio accounts which analyses performance and identifies key trends.
- Ensuring a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers’ expectations, and that are within scope of Legal & General’s Customer Experience and Treating Customers Fairly policies.
- Adhering to processes and systems to ensure that all customer data is dealt with. appropriately in accordance with legislation, GDPR, the Access to Medical Reports Act (1988) and Legal & General’s Confidentiality policy.

What we're looking for
- Claims background desirable but not essential as training will be provided
- Experience of working within Financial Services.
- The drive to take ownership of and resolve customer queries and complaints.
- Excellent IT skills in Word, Excel and other Microsoft products.
- Ability to work to deadlines and targets.
- Ability to work within authorised approval limits as agreed by the Head of Claims.
- Capability to carry out thorough and comprehensive investigations to determine eligibility of a Group Protection Claim.

**Benefits**:
When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings.

About L&G
The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

About the business area
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at **Legal & General Retail** is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech a