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Retail Supervisor

4 months ago


King's Cross, United Kingdom Lightroom Full time

RETAIL SUPERVISOR

**Salary**: £13.24 per hour

Terms: 30 hr/week contract

Hours: Flexible based on availability

Holiday: Calculated pro-rata

Reports to: Duty Managers, Retail Manager

Location: Lightroom, 12 Lewis Cubitt Square

Deadline: 12 Midnight on Thursday 22nd February 2024

ABOUT LIGHTROOM

Launching our programme with a collaboration with David Hockney in February 2023, we invite the world’s leading creative minds to use our vast space and revolutionary technology to create something completely new. Our newest show, The Moonwalkers: A Journey with Tom Hanks, is booking until 9th June 2024. For more information please visit the event page.

Lightroom is located in King’s Cross on Lewis Cubitt Square, adjacent to Coal Drops Yard and Central St Martin’s. The innovative showspace was designed by 59 Productions in close collaboration with Haworth Tompkins, who have designed the venue as a sister space to the award-winning Bridge Theatre. Along with a generous Foyer and gift shop, the space also contains a bar in our atmospheric foyer where you can enjoy food and drink, provided by our catering collaborators, St John. Our gift shop stocks a range of products including t-shirts, tote bags, toys, books, programmes, and other merchandise.

ABOUT THIS ROLE

We are looking for two retail supervisors to support the retail manager in day-to-day operations. You will be supported in this role by a team of casual retail supervisors and Lightroom hosts. You will take the lead in Lightroom’s gift shop, providing exceptional customer service to all visitors, driving sales, upholding visual merchandising standards, reporting sales and developing the wider retail team through modelling behaviours and coaching.

Lightroom is open 7 days per week. There will be a mixture of daytime and evening shifts, requiring flexibility of available hours.

DUTIES AND RESPONSIBILITIES

General
- Provide a high level of customer service to every visitor to Lightroom.
- Assist and communicate with all other Operational teams to ensure the Front of House experience runs smoothly.
- To be knowledgeable about Lightroom as a venue, as well as current and future shows, in order to provide patrons with accurate information.
- Be aware of the relevant procedures in place for the eventuality of fire and first aid emergencies keeping up to date with fire evacuation plans and your role as part of it.
- To act as representative and advocate of Lightroom.
- Any other duties as reasonably requested by Venue Management or the Duty Manager on shift.

Retail
- Partner with the retail manager in managing day-to-day sales floor and back office operations.
- Support the development of the wider team through actively modelling desired behaviours, providing coaching and feedback and delivering training.
- Drive sales through providing exceptional customer service, identifying upsell opportunities, and motivating the sales team.
- Work with the Retail Manager to set and communicate sales goals. Reporting daily sales.

Inventory management
- Maintaining stock room.
- Completing stock takes.
- Monitoring adherence to processes and procedures to reduce stock loss.

Administration
- Liaising with the warehouse team to resolve issues with online orders.
- Analysing sales and assisting with weekly reporting.
- Collaborating with Stage Door team to send parcels, including internationally.

PERSON SPECIFICATION

Essential
- Previous experience in retail.
- Leadership experience.
- Have a keen interest in art and culture.
- A passion for delivering excellent customer service.
- Meticulous attention to detail and ability to prioritise.
- Time management and organisational skills.
- Work well as part of a team as well as motivated to work independently.
- Confident communicator both digitally and in person.
- Remain calm under pressure and resilient in potentially challenging situations.
- Professional at all times and holds self and others accountable to high standards.

Desirable
- Experience completing stocktakes.
- Basic accounting/bookkeeping skills.
- Experience sending parcels internationally via couriers such as UPS and DHL.
- Experience using Shopify dashboard.
- Experience working in a busy commercial venue.

HOW TO APPLY

To apply, please submit your CV and answer the following questions. Your answer should be around 100 words for each response:
1. From your experience, what makes for excellent customer service in a retail environment?

2. How have you developed your leadership skills in your current or previous roles, and what impact have you used them to make?

3. What previous experience do you have with inventory management and stock takes?

4. What administration skills could you bring to the retail team at Lightroom?

We also kindly request that you fill in an Equal Opportunities Monitoring Form which will be send to you by our recruitment team.

Should you wish to reach out for an informal conversation about the nature of the role, please