![Home & Garden Extras](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 weeks ago
**About us**
Home & Garden Extras is a family run business, established in 1990. We pride ourselves on the quality of our products and our commitment to customer service.
We hope to employ talented individuals with a "can-do" attitude. As a small company, every member of the team plays a key part in our success. There is plenty of scope for employees to take ownership of their roles and develop within the company.
We are a growing online retailer, looking for a Customer Service Representative to join our team.
In this role, you will be the first point of contact for our customers and will be responsible for upholding our high level of customer service.
**Main Responsibilities**:
- Taking orders via telephone.
- Processing returns and refunds.
- Communicating with the warehouse and packing teams to ensure customer service standards are upheld and errors are dealt with quickly and efficiently.
- Staffing the counter of our collection point.
- General admin tasks to assist in the smooth day to day running of the company.
**Required skills**:
- Experience in a client/customer service-based role
- An excellent telephone manner
- Confident solving problems
- Organisational skills
- Competent IT skills (Microsoft Outlook, Excel, Word, etc)
- Experience using CRM systems, and/ or knowledge of Amazon Seller Central would be advantageous, but are not essential.
**Salary**: £11.50-£12.50 per hour
Expected hours: 37.5 per week
**Benefits**:
- Company pension
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Lancing: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Application deadline: 08/09/2023
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