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Breakfast Supervisor

4 months ago

Newcastle upon Tyne, United Kingdom Gainford Hotels. Full time

To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach. To assist with the responsibility for the day to day running of breakfast service within the restaurant within the overall policies and controls established by the Company and Hotel General Manager, ensuring that the brand values and standards are delivered, and profitability achieved.

To constantly exceed guest expectations, delivering the highest standards of customer service, at times under great pressure.

Working in a fast-paced environment, reporting to the Breakfast Manager, you will ensure the smooth and successful running of the Breakfast Service in a 4-star Hotel. We are looing for someone who is naturally passionate about ensuring the guest has the best food and beverage experience, starting at the most important part of the day, Breakfast.

Breakfast Supervisor Areas of Responsibility

**Customer Focus**:

- To implement the consistent delivery of superior customer service
- To ensure that the department creates a professional impression to customers and team members.
- To participate with action on Customer Service Reports relevant to your department to achieve positive and consistent results.
- To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.

**Business Awareness**:

- To assist with the control and monitor payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels
- Drive revenue but to equally control costs within the F&B department to ensure an effective and profitable operation.

**Specific Job Accountabilities**
- Assembling / disassembling of buffet.
- Ensuring the buffet remains well stocked at all times.
- 4* plated food service alongside buffet.
- Receiving food/beverage orders and processing accordingly.
- Handling the change over from breakfast to lunch service.
- Looking after and overseeing lunch & afternoon tea orders in the restaurant and lounge area.
- Covering the bar where required.
- Resolving customer queries/complaints
- Cleaning and sanitizing in line with COVID regulations.
- Managing the team efficiently, alongside with the Breakfast Manager.
- Knowledge or menu items along with dietaries or allergens.
- To ensure effective stock rotation and maintain stock levels in accordance with hotel business and company policy. This to include storage and use of equipment.
- To assist with stock-takes where required.
- To follow procedures for food and beverage controls at all times.
- To assist with maintaining and improving departmental operating standards.

**Salary**: £11.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person