IT Officer

Oakdale was established more than twenty years ago and is highly regarded as a professional therapy provider. We are a not-for-profit community-based organisation and our team is united by a commitment to provide a flexible, bespoke, evidence-based and high quality clinical service to meet the particular needs of each of our clients.

Oakdale has Clinical Centres in Leeds, Harrogate and Halifax. Most of Oakdale’s services are currently delivered in the North of England.

**The Role**

Oakdale is currently reviewing its IT arrangements to ensure that our expanding services base remains supported by reliable, secure and fit for purpose IT infrastructure and support.

We are now seeking an IT Officer to join us to help maintain Oakdale’s IT solutions and infrastructure. This will include providing a user support service encompassing both hardware and software, sourcing and maintaining equipment, and assisting with aspects of data security, systems security and digital communications.

In the context of a small but growing organisation this will be a demanding and hands-on role, requiring a high level of general IT literacy. It is an exciting opportunity for an ambitious IT professional with the right skill set to join Oakdale at an important moment in our development, bringing the chance to use your expertise to help shape Oakdale’s IT provisions.

If you have the appropriate skills and experience, and are interested in joining an agile and leading edge organisation making a direct impact on the health and wellbeing of its clients, we would love to hear from you.

**Duties**:

- Installation and maintenance of hardware and software
- Becoming the organisation’s G Suite ‘champion’ and ‘super user’
- Assuming administrator status for Oakdale’s case management and other software systems
- Creating and maintaining user accounts and overseeing any product updates
- Establishing a suite of ‘report templates’ within Oakdale’s case management systems and assisting Oakdale’s operational managers with reporting needs
- Providing an IT ‘helpdesk’ and ‘fix’ service offering technical support and assisting our small, in house, staff team and remote working therapists and colleagues with IT issues that arise
- Training staff in the use of hardware and software and providing systems training to new employees at induction
- Assist with aspects of data security and information governance - including updating Oakdale’s antivirus software, running scans to ensure network integrity, and overseeing Oakdale’s IT disaster and recovery (Business Continuity) plans
- Maintain activity logs for systems upgrades and maintenance - keeping an ‘Asset Register’ of Oakdale’s hardware and IT assets and maintaining a schedule of systems upgrades and maintenance.

Person Specification

Essential:

- At least two years’ experience in IT support
- A strong, broad base of IT technical skills, with a wide knowledge of computer operating systems
- A strong problem solver
- Strong customer service skills - whether assisting in-house users or consumers
- Troubleshooting - a rigorous and methodical approach to testing systems and evaluating issues to find problems and to make repairs as needed
- The ability to multitask and hold a broad remit - in the context of supporting the IT solutions of a small organisation that uses a number of different IT systems
- High attention to detail and an aptitude for methodical, systemic working
- Strong interpersonal skills; able to establish and develop effective working relationships with internal colleagues and to represent the organisation professionally externally
- The ability to work under pressure and meet deadlines
- Commitment to Oakdale’s values

Desirable:

- Knowledge and experience of Google Workspace
- A solid grasp of data analysis and performance metrics

Salary

The salary for this post will be in the range £30,000 - £35,000 per annum according to skills and experience.

Location & Hours

Full time, permanent post based in Leeds, Halifax or Harrogate.

Interviews

**Job Types**: Full-time, Part-time

**Salary**: £30,000.00-£37,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Harrogate