Credit and Disputes Controller

4 days ago


Exeter, United Kingdom TOMY UK Full time

TOMY Europe is based in the UK, France and Germany and supplies products to national and specialised retailers across Europe, Middle East and parts of Asia. TOMY currently has an opportunity for a Credit and Disputes Controller to join our Credit Control team in Exeter on a part-time basis (22 hours per week). Reporting to the Head of Credit, Legal and Compliance, you will focus on raising valid credits, resolving customer disputes, and improving the collection of monies owed to the Company. You will be responsible for investigating the reasons behind claims and disputed invoices, and communicating this to the relevant teams to find resolutions and prevent issues from recurring.

**The Role**:

- Work alongside credit control and customer facing staff to ensure the timely resolution of customer queries and enabling the prompt payment of invoices by customers.
- To raise valid credits in a timely manner.
- Investigate customer disputes on invoices quickly and efficiently, which will include on time delivery, quality and shortage queries.
- Accurately assess and quantify queries and determine required action. Make necessary enquiries with internal sales and sales and logistics staff, our third party logistics provider, sales agents and customers as required.
- Gather evidence and data in order to assess the validity of the customer queries/dispute
- Reject invalid claims in a timely manner to enable sales and logistics and sales teams to manage the customer, and Credit Control to collect the debt.
- Develop and maintain a good relationship with the Credit Controllers, working together to ensure processes for chasing debt and resolving queries are efficient and effective. Achieve targeted results, while promoting customer goodwill.
- Develop and maintain a good relationship with stakeholders such as sales managers, sale agents, sales and logistics teams, and third party warehousing and distribution who will assist in the resolution of invoice queries.
- Act as the primary coordinator within TOMY once an invoice has been placed in query.
- To devise an effective reporting system that tracks queries and highlights trends over time.
- To make adjustments, handle queries and resolve problems within company guidelines and policy.

**The Person**:
**Further Requirements**:

- Strong attention to detail
- Proficient knowledge of Microsoft Office (Excel, Outlook, Word)
- GCSE Grades A-C (or equivalent) in English and Maths
- Fluent French Speaker (desirable)
- Excellent communication skills
- Solution driven problem solver
- Positive and pro-active attitude towards tasks
- Ability to quickly learn and adapt to new systems
- Capable of successfully working within a team as well as on their own
- Ability to take ownership of tasks and show initiative within company guidelines

**Company Benefits**:

- Perks & Discounts Provider and Employee Assistance Program
- Starting allowance of 25 days holiday + bank holidays, increasing with length of service
- Generous employee discount on TOMY products
- Company Pension Scheme
- Discretionary annual bonus scheme
- Cycle to Work Scheme
- Life Assurance cover
- Birth and Adoption Gifts
- Paid eye tests and contribution towards glasses
- Recruitment Referral Scheme

We are looking for people who are passionate about being part of a diverse team, where different backgrounds, experience and opinions are valued and incorporated into our daily work. We want to welcome people into our company that like to collaborate, take on challenges and value a wide variety of global views about consumers, brands, processes and products.

**Job Types**: Part-time, Permanent
Part-time hours: 22 per week

**Salary**: £13,820.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Store discount
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
Face masks and hand sanitiser are provided.

Ability to commute/relocate:

- Pynes Hill: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: Hybrid remote in Exeter


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