Head Receptionist

**Sector**: office support
- **Type**: office-based
- **Contact**: Hannah Johnstone
- **Start Date**: ASAP
- **Expiry Date**: 31 March 2023
- **Job Ref**: BBBH105250

**Head Receptionist/Reception Manager**

**Salary DOE**

**ASAP Start**

**Office based (5 days)**

Handle Recruitment are thrilled to be working with one of the world's leading entertainment agencies to source an experienced and organised Head Receptionist/Reception Manager.

We're looking for a fantastic, confident, and highly proactive individual who can create a great first impression, keep the office in tip top shape and spearhead the agency's culture. We need someone who's passionate about all thing's 'office', reliable and keen to get stuck in.

**Key responsibilities will include**:

- Operating a busy switchboard, handling, and transferring incoming calls to all departments, screening calls, taking messages, and dealing with any queries.
- Meeting and greeting visitors, ensuring they are dealt with in a professional and welcoming manner, providing drinks, and ensuring whoever they are here to see are notified quickly.
- Ensuring that meeting rooms always look presentable; including checking meeting rooms on a regular basis before and after meetings - tidying up cups, checking pencils and pads are stocked up and room temperatures are at a comfortable setting.
- Booking couriers and taxis as required, following standard procedures for booking and logging.
- Check invoices as they come in and ensure costs are recharged if needed.
- Supervising the other Receptionist and sharing / delegating tasks as required.
- Handing out post to the office when it arrives each morning, as well as distributing parcels and ad hoc deliveries as they arrive throughout the day in a timely manner.
- Informing Tech of any technical problems with conference room equipment.
- Allocate office space and coordinate set up, if needed, for international staff visiting the London office.
- Solid Reception/ Front of House experience essential.
- Office Management experience would also be advantageous.
- General understanding of how a talent agency works would be beneficial.
- Must have excellent verbal and written communication skills, with a positive can-do attitude.
- Excellent organisational skills and ability to prioritise a busy workload.
- Ability to build business relationships at all levels.
- Ability to work with a high level of confidentiality.
- Accept personal responsibility for the quality and timeliness of work. Can be relied upon to
- achieve excellent results with little need for oversight.
- Able to adapt easily to changing business needs, conditions, and work responsibilities.
- Make timely decisions without sacrificing quality even under ambiguous circumstances.
- Innovative and confident in looking at ways to help develop the F.O.H experience.

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.