Head Housekeeper

4 weeks ago


Salisbury, United Kingdom Milford Hall Hotel Full time

**Milford Hall Hotel is currently being refurbished and rebranded to a 4*+ property. We will become a voco brand, as part of IHG Hotels, and we are looking to employ a Head Housekeeper with experience.**

**Overall Job Purpose**:
To manage and motivate the housekeeping team to ensure that all general and guest rooms, corridors and public areas are presented and serviced to the highest standard at all times.

**Main Responsibilities**:
**Management**:
Assist with the recruitment of new staff
- Ensure that all new housekeeping staff receive full induction and procedures training
- Ensure that staff training is current and up-to-date and that a staff training register is accurately maintained.
- Plan staff rotas in advance, always ensure that there are enough staff on duty.
- Ensure that all housekeeping procedures are carried out correctly and to the required standard.
- Carry out staff appraisals and general performance reviews
- Seek ways to improve efficiency and reduce wastage, encourage other team members to make a positive contribution to the team.
- Carry out daily inspections of all areas to ensure that cleaning standards are acceptable.
- Communicate effectively with all team members so that everyone is aware of business/team goals, priorities etc.

**Customer Focus**:

- Respond to guest and customer requests courteously and efficiently at all times.
- Check residents, arrivals/departures list every day.
- Make sure that any special requests/needs are responded to.
- Check un-let rooms from the previous night before 11 am.
- Make sure that all rooms are checked for lost property and that lost items are correctly recorded.

**Administration**:

- Ensure that linen supplies are controlled. Check linen received, return any items that are not acceptable. Ensure that all paperwork is completed accurately and that invoices are sent to the Accounts department.
- Prepare orders for cleaning supplies and cleaning equipment.
- Ensure that all linen and cleaning supplies are correctly and safely stored.
- Ensure that linen and cleaning supplies are used appropriately and that wastage is kept to a minimum
- Ensure that any faults or damage is reported as soon as possible.
- Ensure that all operational procedures are followed correctly.

Pay: From £27,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Weekend availability

Work Location: In person

Reference ID: HSKP MANAGER
Expected start date: 09/06/2024


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