Retail Specialist

6 months ago


Manchester, United Kingdom Lookers Plc Full time

Overview:
**Retail Specialist - Polestar**

**Permanent, full time**

**Hours: 42.5 hours per week. Flexible hours includes weekends, alternative where possible. Shift patterns include. 8:30-5:30, 9:30-6:30, 11:45-9:15.**

**Salary**:£26,000 per annum + excellent benefits**

Lookers Manchester Polestar based at the Trafford Shopping centre are recruiting for an ambitious Polestar Retail Specialist/ Customer Service Assistant to join our hard-working and friendly team on site. You will work alongside our passionate team to provide Lookers customers a first class customer service experience.

We are Polestar. We are detail obsessed, performance focussed and determined to make the most advanced and exciting electric cars the world has ever seen In the world of EV we like to lead the space We blaze our own trail, one without compromise. We are building a brand new team of like minded people who are friendly and fun to work with. Our Polestar Space Managers Danny and Amber are very supportive and passionate about your future here with us. Fun fact Danny & Amber had no moto-trade experience prior to working at Polestar and came from a high-end retail background

The training is so well thought out with our personal training platforms, interactive webinars, and our buddy system that a person with absolutely no car knowledge can transition easily into the role.

**Responsibilities**:

- As a Polestar Retail Specialist, you will act as a brand ambassador, providing a truly immersive, educational, and thrilling experience to our customers.
- It will be your mission to ensure that every one of our customers leaves our space with unforgettable memories.
- Arranging and accompanying customers on test drives
- Completing mandatory paperwork and processes as required
- Become a true ambassador of the sales process, driving forwards all enquiry leads, whilst building a rapport with the customer to convert appointments into sales and ensuring all leads are maximised

Qualifications:
You will dazzle our customers with your passion for the brand, and in-depth knowledge of our range of vehicles, guiding them through the specifications - remember this is not a sales site/role, this is an innovative space where we share our knowledge of the amazing vehicles with the potential customers
You will need to hold a full UK driving license as you may be expected to drive some of the most prestigious cars on the market

**About us**
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Mental Health support available 24 hours a day, 365 days a year: Mental Health Aiders on site/online, EveryMind and much more
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So, what are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.



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