Onboarding Administrator

7 months ago

Middleton, United Kingdom Recruitment Solutions (North West) Ltd Full time

Location: Middleton

**Salary**: £23,000 - £27,000

Consultants : Ben Harrison & Annie Earley

Currently working with a fantastic Client based in Middleton that specialize in parcel and freight logistics. Our client is a rapidly growing company with offices in the UK, China, The Netherlands and the USA.

Working hours : Between 7am - 7pm Monday - Friday

**What you can expect**:

- Competitive salary
- Training and development
- Free on-site parking
- 25 days holiday

**Responsibilities**:
**As Onboarding Administrator you will assist with multiple activities. With a large focus on onboarding new clients and billing, you will undertake regular online meetings during which you will take on a lead role with the customers, training and troubleshooting. You will also**:

- Onboarding of new customers/clients
- Training customers/clients on how to use the bespoke in house portal via teams meetings of 10-15 people
- Account set up and activation
- Process billing (invoicing, maintenance of the system, reconciling, as well as manual building)
- Undertake general administrative duties
- Liaise with customers over the phone about a number of issues
- Ensure client issues are addressed and satisfied to the best of your ability

**Profile**:

- Excellent problem solving skills
- Strong attention to detail and accuracy
- Confidence in leading training sessions/meetings
- Detail driven and ability to adhere to deadlines
- Self motivated and tenacious

If you are interested in the position, please send your CV over to us or contact the office for more information.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£27,000.00 per year

**Benefits**:

- Free parking
- On-site parking
- Transport links

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: VROJ210

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