Aftersales Coordinator

Howdens are looking for an Aftersales Coordinator to join our aftersales team based at our manufacturing site in Howden, East Yorkshire. This is a part time, maternity cover contract role.

Reporting to the Aftersales Manager, you will be the first point of escalation for appliance aftersales service issues from our independent engineers and supply chain teams and will work together to deliver a first-class service to our customers.

**What you will be doing**:

- Delivering exceptional customer service to all independent engineers (circa 100) and all Howdens depots
- Logging, monitoring and taking appropriate action to resolve any service issues, escalating appropriately any unresolved issues before they impact the service level agreement
- Providing regular reports on Engineer performance and to work in partnership with the Field Service Support Engineers to maximise the aftersales service delivery for our customers

**What we are looking for**:

- Experience working within a customer service role
- Competent with Microsoft office packages and SAP CRM system experience is desirable
- The ability to communicate across different levels within the business and remaining calm under pressure
- Able to work collaboratively as part of the wider aftersales team
- The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind

**What we can offer you**:

- Highly competitive salary and bonus scheme
- Excellent pension plan (up to 12% employer contributions)
- 25 days holiday, rising to 26 days after 5 years
- Staff discount on Howdens products
- Share awards and prize draws
- Free on-site parking and free lunch at our on-site canteen

Please note this role will include Saturday working on a rotational basis (8am - 12noon) however, this can be done working from home.

**About Howdens**

Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.

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