Customer Success Advisor

6 months ago

West London, United Kingdom Tiger Recruitment Ltd Full time

You will report directly to the Head of Practice and she will train you on their bespoke database so that you learn to liase with clients and work through the client database to follow up with them to ensure they have had a positive experience. Using Teams you will discuss their experience, ask them to feedback and also arrange follow ups appointments or sign post them if further treatment is required. Alternatively if they have not had a postiive experience you will learn how to resolve this and track it to a successful resolution either yourself or across the wider team.

A fantastic and friendly team based in offices across the UK and the business is opening several more sites next year so it is a great time to join the business as you will have great scope to grow and become a key member of the team and develop this role so the sky's the limit

This is a hybrid role where you can work from home 2/3 days per week and on the other two days you will be based either on Harley Street or another West End office. Hours 9-5pm Monday to Friday. You will need to have MS Office along with excellent written and organisational and communciation skills are essential. A fantastic job for a self-confident, polished junior with a real desire to make a difference to the business.

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

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