Customer Service Advisor

1 month ago

Newcastle upon Tyne, United Kingdom ENGIE POWER LIMITED Full time

Requisition ID: 9816- Location: Newcastle, NET, GB, NE6 2HL**Exciting Opportunity: Customer Service Advisor in Newcastle (6-month FTC)**

**About Engie**

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

**About the role**:
ENGIE are recruiting for a** Customer Service Advisor** to be based in** Newcastle upon Tyne**. This is a 6-month Fixed Term Contract role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.

**Key Responsibilities**:

- Working efficiently and managing own workload to respond to customers within agreed Service Level Agreements (SLA’s).
- To keep customers regularly informed of progress on any outstanding enquiries and complaints, with consistency in communications and always adhering to our policies
- To receive and process complaints, comments or suggestions ensuring these are resolved, where possible, at first point of contact or escalate through agreed processes
- To adhere to internal policies, risk frameworks, industry compliance and other requirements e.g. complaint handling policies and GDPR
- To take actions, working with other teams / departments, if necessary, to improve customer experience

**Key Requirements**:

- Previous customer service experience
- Experience from a similar role within the Energy sector, desirable
- GCSE Maths and English Grade C (or equivalent) or above
- Excellent communication skills (including written and telephone skills).
- Microsoft Office proficient.
- Customer focus
- Results focus
- Attention to detail

**What benefits we offer?**:
**Flexible Working**

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

**Bonus Programme**

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.

**Life Assurance**

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.

**Income Protection**

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.

**Employer Pension Contribution**

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.

**Healthcare Cash Plan**

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.

**myENGIE**

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

**Diverse Employer**

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

**Equal Opportunity**
- Business Unit: GEMS- Division: GEMS - UK SUPPLY- Legal Entity: ENGIE POWER LIMITED- Contract Type: Fixed-Term- Professional Experience: Skilled ( >3 experience

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