Account Manager
3 weeks ago
Here at **Workchain** we are only getting busier resulting in the requirments for an account manager for our client based in **Haverhill, Suffolk**.
An excellent opportunity with our well established client who specialize in the electrical equipment hire industry.
Due to continued growth of our client, it is appropriate that we grow with our structure and people in parallel; now currently recruiting for an Account Manager to maintain our client focus needs from their enquiries received, through to order delivery andoff-hire returns achieving Customer Satisfaction at its highest level.
**Responsibilities**:
- You will report to the Office Manager and Managing Director overall, employed within the
company’s Haverhill site facilities.
- You will have technical skills for the task and equipment specified, strong customer focus and communication skills.
- You will be a strongteam player and motivator to achieve the objectives through colleagues, with ability to work and operate under pressure, to support and achieve all expectations
- The Account manager will be open minded to improve on their working practices and systems usage and confident growth potential in presentation and approach to tasks.
**Working Hours and Pay**:
- **9am - 5:30pm** - Can be expected to stay till 6pm dependent on workload
- **£25000 - £33000** Annual Salary (ranges due to experience)
**Requirements**:
- Shall have 2 years similar experience; ideally in hire and fulfilling client supply targets and
their expectations.
manner to cover and record all information.
- Ability to strengthen and grow relationships with clients, office staff and works personnel.
- Congratulate and praise colleagues when deserved; support and assist when shortfalls are
recognised; be willing to dive in and assist colleagues when needed to attain targets; always
managed without detriment to own tasks and client liaison requirements
- Able to remain calm and in control of projects, when pressure may rise and delivery times to
be ready are short, maintaining and strengthening client satisfaction with praise
- Have the personality to respect and handle situations with colleagues, if the direction and
achievement of Client needs may influence from pressures applied; primarily during high
season workload when all stretched to achieve
- You shall be self motivated with your efficiency continually building as role familiarisation
grows.
- Interested to learn new skills and product awareness to strengthen understanding and client
liaison; this may include attending training sessions to strengthen role undertakings or
expansion of knowledge
- Shall have technical awareness of the various industries within which Tempower hires its
equipment i.e. Events, Site, Theatre and Stage, Emergency, etc.
- Flexibility of available time to meet the needs of client supply, especially during
peak periods; this at present being primarily seasonal loads.
- May be required to visit clients and thus some travel may be called upon; this may include
an occasional overnight stay if required.
**Role**:
- Able to take the lead and project manage throughout, to ensure that client requirements are fully understood, picked, packaged, delivered and any specific requirements achieved in a timely manner to achieve within target deadlines.
- You shall be a problem solver when needed to resolve situations and achieve the task; this would include recognising your own weaknesses and calling upon others for the answers from which you take on board and grow your own skills from the experience
- Receive and handle client enquiries or expectations
- Arranging and supplying client quotations
- Ensure documentation is fully completed
- Ensure product requirements are picked and match client expectations
- Arrange transport requirements and delivery detail correctly
- Manage to timescale to ensure flow from start to delivery target is achieved
- Liaise with client on all matters and satisfaction confirmed
- Arrange off-hire returns in all aspects back to warehouse
- Deal with any matters that are in error or needs addressing within
the company or with the client
- Review actions, positively critique actions; improvement suggestions,
develop and grow
- Follow-up with Clients to ensure all aspects of the hire was satisfactory; with feedback and action, as necessary, for continuous improvement of our performance and mutual benefit.
- To represent ourselves as its ambassador to clients and interested parties
- To undertake appropriate training and development as required by the Managing Director
- Implement and maintain all Standards required on Product compliance, the Business, Health & Safety and any other legal requirement is applied
- Liaise with each client in a confidential manner and not divulge company information
outside of the business, in any circumstances.
**Skills & Experience**:
- Computer literate, utilising Word, Excel and Tempower Control System
- 2 years with same or similar experience
- Project management ability
- Customer liaison skills
- Calm in manner, sometimes under pressure
- Motivator to achieve targets and delivery dates
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