HR Advisor, National HR

2 months ago

Cheltenham, United Kingdom Crowe UK LLP Full time

**About Crowe**

Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in more than 150countries and across more than 700 offices globally.

We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a marketing or HR specialist - at Crowe we invest in our people to help them be the best they can be.

**Purpose of the role**:
This role is part of the National HR team and will provide support nationally to the firm, therefore the role and client base is varied and fast paced. This role requires someone who is able to work to multiple deadlines, manage their workload efficientlyand to be solution focused.

**Responsibilities**:
Key responsibilities include, but are not limited to:

- Support and guide partners and managers on low-risk employee-relation matters including grievances, disciplinaries, redundancies and dismissals.
- To create scripts and cribsheets to be used within low-risk employee-relation cases.
- Help and advise partners and managers on sickness and welfare matters including those relating to disability and/or mental health.
- To proactively manage persistent short-term absence and long-term absence, including communication with and referral to GP/Occupational Health and working with partners and managers to provide solutions.
- Work on key projects and initiatives across the National People team.
- To be a key point of contact for HR-related advisory queries.
- To help, where required, on complex family friendly leave queries.
- To guide, as needed, on complicated flexible working requests.
- To ensure any changes in relation to payroll are passed in a timely and appropriate fashion to the HR Administration Centre.
- To update HRIS software as appropriate.
- To regularly feedback to the senior team on relevant HR-related activity within your client base.
- To signpost to the appropriate members in the wider People Team when a development or recruitment need arises.
- To support on the facilitation of people-related training including Management Toolkit.
- To assist on an ad-hoc basis in the firm’s annual processes such as the firm’s salary review, benefits renewals and appraisals.
- To give ad-hoc assistance when other team members need support such as with benefits, visas and secondments.
- Provide cover for other advisors and their offices when they are absent.
- Travel to the different regional offices as required.

**Behaviours & attributes**:

- Working with clients _
- Working with people_
- You take the time to understand the environment your stakeholders operate in and adapt your approach accordingly.
- Achieving results_
- Demonstrates innovative thinking, genuine professional curiosity and problem-solving skills. The ability to think pragmatically and commercially to suggest ways to make our work more efficient and of value to our clients.
- Accepts and demonstrates personal responsibility for health and safety, data protection and other compliance areas. You demonstrate the need for client confidentiality at all times.

**Technical skills, experience & knowledge**:

- Excellent administrative skills and experience.
- Demonstrable customer service skills.
- Able to analyse information quickly and respond as necessary.
- Professional and personally credible.
- Collaborative - able to work well with a range of people.
- Driven and focused approach on delivering the best possible results showing determination, resourcefulness with a sense of purpose.
- An inquisitive, open-minded approach to seek out new ways to support the development and efficiency of the HR function.
- Ethical approach to managing data. Understanding that you will be handling sensitive information about the company and its employees, therefore exercising discretion and confidentiality at all times.

**Required Skills & Qualifications**:

- Sound knowledge of employment law.
- Strong, demonstrable administration experience with an understanding of HR procedures.
- Excellent interpersonal, oral and written communication skills.
- Excellent attention to detail.
- Confident in handling and manipulating numerical data and calculations.

**Requirements**:

- Practical employee-relations experience including grievances, disciplinaries, redundancies and dismissals.
- Experience of working within professional services is advantageous.
- Must be CIPD Level 5 qualified.

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