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Host/hostess

3 months ago

Birmingham, United Kingdom San Carlo Full time

**Host/Hostess**

San Carlo Restaurant Group are hiring a Host/Hostess

Based on authentic modern Italy, San Carlo Group is constantly growing with 25 restaurants now in the UK and a growing international presence. Restaurants include San Carlo, Cicchetti, Alto at the rooftop, Selfridges, Bottega, Isola, Fumo, Signor Sassi, Champagne Bar and Gran Cafe.

**Staff Benefits**:

- 30% discount in our restaurants, for you and your friends
- Free food on shift
- Up to £1,000 staff referral scheme
- 28 days holiday (Inc bank holiday)
- Multi-site restaurant group with potential to relocate in UK & Internationally
- “L’accademia” our in-house training and professional development programme
- Wagestream, a tool to help staff with their own finances
- Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free, this is also extended to direct family

**Key Responsibilities**:

- Greeting guests as they enter the restaurant and welcoming them.
- Managing the restaurant's waiting list and seating guests promptly and efficiently.
- Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
- Answering phone calls and managing reservations.
- Answering guest inquiries about the restaurant's menu, special promotions, or other services offered.
- Collaborating with servers and kitchen staff to ensure timely and accurate delivery of food and beverages.
- Keeping track of table turnover and communicating table availability to servers.
- Handling any customer complaints or issues in a courteous and professional manner.
- Maintaining accurate records of guest counts and reservations.

**Required Qualifications & Experience**:

- Experience in a similar role
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and mínimal direction

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £10.42-£12.92 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Health & wellbeing programme
- Referral programme

Schedule:

- Flexitime
- Overtime
- Weekend availability

Work Location: In person