Customer Operations Supervisor

Here at P&O we continue to grow our business and brand as the go to travel supergiant and we are looking for a Customer Operations Supervisor to join us in Cairnryan.

As a Customer Operations Supervisor you will ensure that all aspects of Port Operations (Fleet and Tourist) are managed safely and in the most efficient manner. You will deliver a high level of customer service and ensure that the day to day requirements of the port are met, within budget and to a number of KPI’s

**Location: Cairnryan**

**What does it involve?**
- Maintain and develop a focus on Health & Safety throughout the Port, reviewing risks and taking action where necessary. Ensure compliance with all Health, Safety and Environmental requirements.
- To manage and develop the overall port operation on a shift basis ensuring all activities are completed to meet operational deadlines, customer service levels and by controlling costs.
- To provide leadership to operations staff in line with the P&O Leadership Behaviours for Managers. Your leadership skills will ensure a high-performance culture across your team.
- Take responsibility in emergency situations as per duties outlined in the Port Emergency Plan and Oil Spill Emergency Plan.

**Skills and Requirements**:

- Managerial experience in a Customer Operations environment.
- Ability to lead, manage and motivate a team of multi-skilled staff.
- Effective in staff training and development.
- Ability to problem solve in difficult situations.
- Able to deliver operational and service quality requirements.
- Commercially focused with a good knowledge of Health, Safety and Environmental requirements.
- Sound working knowledge and understanding of IMDG code and hazardous procedures.

At P&O Ferries we want you to be you, not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit, we want to you to bring your whole self to work, and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.