Switchboard Call Handler

To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week

To work as part of a team providing a safe, effective switchboard/call handling service to the health community in North Wales being the first point of contact for those patients contacting the service. Receiving telephone calls from patients 24 hours a day 7 days a week ensuring that all relevant details are recorded accurately.

The Informatics Department has an opportunity for a permanent Bank Band 2 Call Handler/Switchboard Operators covering Nights and Days at Wrexham Maelor Hospital.

Out of hours, use a computer to find patients who have been admitted using the site specific system.

Operate the internal paging system to contact staff for both internal and external calls.

Bleep long range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested, if no response, monitor situation and take appropriate action.

Carry out the various emergency procedures for cardiac arrest, fire, major incident, personal attack etc. and maintain records in accordance with standing instructions/operational procedures.

Replace batteries for internal paging receivers, arrange a replacement pager if faulty and provide instructions to bleep holders on correct usage.

The Welsh language requirements for this post are essential to a minimum of level 3

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.