Demand Portfolio Manager

2 months ago

Birmingham, United Kingdom National Highways Full time

Your new role

As a Demand Portfolio Manager, you’ll be responsible for overseeing our Digital Services demand pipeline to ensure that initiatives from across the business are processed in a timely, efficient, and cost-effective manner.

You’ll act as an internal-facing resource providing support to the Digital Services community in the processing and delivery of Digital, Data & Technology requirements through the Digital Demand Process (DDP). You’ll also continue the development and embedmentof portfolio-wide standards whilst supporting the shaping of projects and programmes through the demand lifecycle.

What you’ll be leading on

You will be accountable for the management and continuous improvement of the Digital Demand Process, ensuring that the objectives of the process are met in both the short and long-term.
Monitoring the completion of tasks, capturing engagement and due diligence processes to ensure effective shaping and assurance of demand with a traceable audit history.
Responsible for the review and consolidation of demand resource and costs estimates to ensure demands are sufficiently financed, resourced and any interventions are timely and appropriate
Maintaining the quality and currency of data through regular housekeeping to ensure accurate reporting.
You will monitor and review demand management process performance and make recommendations based on trends and observations through data.
You will create and maintain regular reporting to the Leadership Team on bottlenecks and mitigations using data from the ServiceNow platform whilst using feedback for improvement.
You will support the Portfolio Leads and DS Leadership Team to ensure that demands are aligned to the priority models and business planning cycle to achieve a well-managed and strategically aligned, demand pipeline.
You will support all demand planning activities whilst working with colleagues to resolve identified resource or delivery gaps.
To be successful

Business Knowledge

Industry experience and/or accreditation in managing portfolios, programmes and projects and strong awareness of governance frameworks.
Experience of supporting delivery of IT/digital transformation programmes in a highly respected, and ideally, regulated organisation
Excellent communication and reporting skills to support the demand process at stakeholder meetings and other forums
Experience in demand management models, amending existing processes and planning and operationalising the stages of a new demand or service development
Functional Technical Skills

Ability to absorb, analyse and understand customer service requests and help align with defined strategies.
Proactive and can present compelling findings that inform wider decisions. Applies innovative approaches to resolve problems, whilst being able to influence senior stakeholders on demand approaches.
Accuracy and attention to detail, with the ability to consider both the tactical and strategic view to identify challenges and opportunities for improving service and process.
A bit about us

The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data andtechnology services from frontline to back office, in a modern and efficient way.? Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligentvehicle and transport systems as they develop, to improve journey safety and reliability. ?

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.

So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation
About Us
Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation.

An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

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