Senior Service Advisor

4 months ago


Tyneside, United Kingdom Stratstone BMW Full time

**Senior Service Advisor**

**Stratstone BMW Tyneside**

**Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services**

Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.

As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.

It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet - we don’t mind

**As a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence.**

**What does the role of Senior Service Advisor involve?**
- Providing estimates, booking and scheduling service/repair work
- Advise a recommended course of action and accurately invoice for work carried out
- Ensure customers are fully informed of all available extras, accessories and value products
- Be a main point of contact and offering support and guidance to customers and managing customer complaints
- Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
- Deputise for the Service Leader

**What do you need to succeed as a Senior Service Advisor?**
- Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
- Great organisation/admin skills and experience using computer systems
- Upselling experience as well as being comfortable in fast-paced environment
- Able to maintain customer service levels whilst meeting KPI’s and deadlines

**Job Types**: Full-time, Permanent

**Salary**: £27,956.00-£33,956.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- On-site parking
- Referral programme

Supplemental pay types:

- Bonus scheme

**Experience**:

- Service Advisor (automotive): 1 year (required)

Work Location: In person


  • Service Advisor

    5 months ago


    Tyneside, United Kingdom Stratstone MINI Full time

    **Service Advisor** **Stratstone MINI Tyneside** **Salary of £25,942 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor...

  • Service Advisor

    5 months ago


    Tyneside, United Kingdom Stratstone BMW Full time

    **Service Advisor** **Stratstone BMW Tyneside** **Salary of £25,941 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...

  • Service Advisor

    5 months ago


    Tyneside, United Kingdom Stratstone BMW Full time

    **Service Advisor (fixed-term 6 months, to be worked Monday-Friday)** **Stratstone BMW Tyneside** **Salary of £23,059 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Tyneside? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an...

  • Service Advisor

    4 months ago


    Tyneside, United Kingdom Stratstone MINI Full time

    **Service Advisor (6-month fixed term)** **Stratstone MINI Tyneside** **Salary of £25,942 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career...

  • Parts Advisor

    4 months ago


    Tyneside, United Kingdom Stratstone MINI Full time

    **Parts Advisor** **Stratstone MINI Tyneside** **Salary of £23,060 with £3,100 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Do you love working with people? Can you provide the highest standard of customer service...

  • Parts Advisor

    5 months ago


    Tyneside, United Kingdom Stratstone BMW Full time

    **Parts Advisor** **Stratstone BMW Tyneside** **Salary of £23,060 with £3,100 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Do you love working with people? Can you provide the highest standard of customer service...


  • North Tyneside, United Kingdom TMEE Full time

    We have an excellent opportunity to join our growing customer service contact centre as a Customer Service Advisor based in the North Tyneside area. The role is perfect for those with no previous contact centre or customer service experience as you will receive 4 weeks of fully paid training when you start the role. In the role, you will deal with incoming...


  • North Tyneside, United Kingdom GRW Full time

    We have a new and exciting opportunity to join our growing customer service contact centre as a Customer Service Advisor. We have full-time and part-time roles available. This role is perfect for those with no previous customer service or contact centre experience as you will receive full training and support. In the role, you will deal with incoming...

  • Hgv Parts Advisor

    5 months ago


    Tyneside, United Kingdom Accord Resourcing Full time

    **HGV Parts Advisor needed** **£24000 - £ 26000 per annum** **Tyneside** **Role**: HGV Parts Advisor **Salary**: £24000 - £26000 per annum **Hours**: Mon - Fri 9am - 5:30 pm Sat alternate 7:30 - 12 noon **Location**: Tyneside **Requirements**: - Excellent customer service skills dealing with internal and external customers - Ability to provide...


  • South Tyneside, United Kingdom Ingenia Resourcing & Recruitment Limited Full time

    Are you a fully experienced Motor Vehicle Service Advisor? Are you looking for a move? If so, here is a great opportunity for you. A fully experienced Service Advisor is required for a franchised dealership. You will be required to: - handle customer enquiries, - book customers in, - arrange collections/deliveries, - produce job cards, - price up and sell...


  • Tyneside, United Kingdom Evri Full time

    At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that. We’re here for the first step, the next...

  • SHE Advisor

    2 weeks ago


    South Tyneside, Tyne and Wear, United Kingdom NRL Recruitment Full time

    NRL are recruiting on behalf of our client who is an M&E contractor at the Giga Factory in Sunderland. Our SHE Advisor’s are a valuable part of our business, and their role will encompass professional SHE support, advice and coaching at regional business level, engaging with Project Teams, Ops Directors and supply chain peers to ensure the business SHE...

  • Project Administrator

    6 months ago


    Tyneside, United Kingdom Beck & Pollitzer Full time

    Beck & Pollitzer is the world’s leading provider of industrial installation and machine relocation services. We deliver an unrivalled range of services to all clients, both locally and internationally. We are passionate about our customers and the work we do for them. Therefore, we pride ourselves in consistently delivering excellence, no matter how...

  • Housing Advisor

    5 months ago


    North Tyneside, United Kingdom Changing Lives Full time

    **About us** Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better. Our services across the...

  • Senior Case Worker

    5 months ago


    North Tyneside, United Kingdom Everyturn Full time

    An exciting opportunity has arisen for an experienced link worker or social prescriber to be promoted to Senior Case Worker in our Together in a Crisis service. Together in a Crisis provides a rapid response to people who, following contact with the NHS are assessed as not in need of an urgent statutory response, but who nevertheless are in emotional and...

  • Senior Clinician

    3 weeks ago


    North Tyneside, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Join Our Team as a Bank Nurse PractitionerWe are seeking a highly skilled and experienced Bank Nurse Practitioner to join our team at Northumbria Healthcare NHS Foundation Trust. As a senior clinician, you will play a vital role in ensuring that patients across Northumberland and North Tyneside receive the highest quality of care in hospital, in the...

  • Senior Clinician

    3 weeks ago


    North Tyneside, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Join Our Team as a Bank Nurse PractitionerWe are seeking a highly skilled and experienced Bank Nurse Practitioner to join our team at Northumbria Healthcare NHS Foundation Trust. As a senior clinician, you will play a vital role in ensuring that patients across Northumberland and North Tyneside receive the highest quality of care in hospital, in the...

  • Senior Clinician

    2 weeks ago


    North Tyneside, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Join Our Team as a Bank Nurse PractitionerWe are seeking a highly skilled and experienced Bank Nurse Practitioner to join our team at Northumbria Healthcare NHS Foundation Trust. As a senior clinician, you will play a vital role in ensuring that patients across Northumberland and North Tyneside receive the highest quality of care in hospital, in the...

  • Senior Clinician

    2 weeks ago


    North Tyneside, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Join Our Team as a Bank Nurse PractitionerWe are seeking a highly skilled and experienced Bank Nurse Practitioner to join our team at Northumbria Healthcare NHS Foundation Trust. As a senior clinician, you will play a vital role in ensuring that patients across Northumberland and North Tyneside receive the highest quality of care in hospital, in the...


  • South Tyneside, United Kingdom Northern Rights Full time

    **Make a difference and join the team at Northern Rights.** “We offer a dignified, work focussed service where unemployed people are given the support they need to overcome their barriers and achieve sustainable employment. The feedback has been outstanding, it’s incredibly rewarding to see the positive difference we are making to people’s lives.”-...