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Conference & Banqueting Supervisor

4 months ago

Birmingham, United Kingdom Edgbaston Park Hotel and Conference Centre Full time

Awarded Hotel of the Year 2023 at the West Midlands Food & Hospitality Awards, this is an exciting time to join our team as we continue to build on our success and move closer to our vision of being a world leading hospitality destination.

We're looking for a pro-active and professional C&B Supervisor to support C&B operations and supervise C&B team members and ensure the highest standards of guest service are upheld at all times.

Working primarily on the welcome desk, your key activities will include:

- Greeting and welcoming all groups and individuals and promptly reporting any changes in numbers to the Kitchen team and/or Duty Manager.
- Handling minor queries or complaints in a professional, timely and courteous manner, escalating to management when necessary.
- Supervising and co-ordinating the C&B operation, ensuring the high standards, expected by guests and the Hotel, are upheld at all times and that agreed event specifications are met.
- Communicating and delegating tasks to the team on own initiative or as instructed by the F&B management team.
- Anticipating customer needs and communicating as necessary, so that the team can respond to create the perfect environment during each shift.
- Undertaking administrative activities for the C&B management team.
- Assisting in keeping operating costs to a minimum by efficient and responsible use of resources.

You should have excellent interpersonal skills, putting the guest at the heart of everything you do. You should also have significant experience of working in conference and banqueting, as well as experience of supervising, coaching and training staff.

Our Hotel is a fun and friendly environment in which you can make a real difference to the success of the team and the Hotel, as well as being a great place to develop your career through our training and development opportunities.

**What we can offer you**

Here at the Edgbaston Park Hotel, we offer some amazing benefits to our team, so alongside a competitive salary, we also offer discounted access to a world class sporting facility, an amazing Reward & Recognition Platform, staff appreciation days, annual awards evenings, complimentary car parking, free meals and much more...

The Hotel reserves the right to close the vacancy early, should suitable applicants be found.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £12.25 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Birmingham, B15 2RS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- relevant hospitality supervisor: 2 years (required)

Work Location: In person

Application deadline: 07/04/2024
Reference ID: EPH/C&BSFT/0324