Medical Receptionist

**Private Medical Receptionist**

**2 positions available**

**Job details**
- Salary £22,000 -£25,000 (FTE) dependant on experience
- Part-time/Full-time - both considered
- Permanent
- Hours of Work 37.5 per week. This would include 7.00am starts, 7.30pm finish & Saturday morning working. Shifts to be arranged with Medical Director

**Benefits**
- Company pension
- Private Medical Insurance
- Sick pay
- Death in Service

**Full Job Description**

Your role will be to support the Practice Manager and includes:

- Greeting and checking in patients;
- Assisting with administrative duties (scanning and sending prescriptions, preparing ad hoc reports, scanning/filing);
- Maintaining office inventory and assisting with stocktake and ordering including running errands to resupply items;
- Opening or closing the practice
- Looking after the premises which involves letting people in the building who are not patients but are visiting other businesses who share the building, accepting deliveries & answering general enquires for other Companies working in the building. This should take up approximately 30% of your working time
- To ensure that patient referrals are added to the relevant electronic care records systems

and take ownership of the scheduling of patients for consultations, diagnostic testing andday case procedures
- To learn and understand individual patient pathways
- To prepare patient records in preparation for their appointments or procedures with the

appropriate clinical reports and data
- Answer telephone calls ensuring all enquires are handled efficiently. To deal with all patients
either on the phone or in person in a delicate manner offering support, advice andreassurance. Listen to their concerns and act appropriately. Ensure all messages are relayedas quickly as possible to the Consultant(s) and/or medical team and respond to any resultinginformation in a timely manner
- To manage the patient care journey through the centre efficiently and sensitively
maintaining a patient centred approach at all times
- Optimise office workflow procedures and ensure physician productivity by maintaining
calendars; scheduling patient appointments and physician consultations
- To liaise with physician practice secretaries and key contacts in 3rd party providers to ensure
a seamless, integrated care pathway.
- When required, generates revenues by raising invoices, completing direct patient and third-party billing.
- Secures information by completing database back-ups if required.
- Maintains patient confidence and protects operations by keeping information confidential in

accordance with local policies on information governance and confidentiality of carerecords.
- Innovate office procedures in own work area to ensure that there is no breakdown in the
patient care pathway.
- Ensure patient details are correct on appropriate IT programmes/electronic care records
demonstrating outstanding attention to detail
- Maintains office supplies inventory by checking stock; anticipating needs; placing and
expediting orders; verifying receipt.
- Keeps office equipment operating by following operating instructions; troubleshooting
breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.To help implement new ways of working to improve the private patient experience andefficiency of service.
- Serves and protects the health care community by adhering to professional standards,
hospital policies and procedures, national, and local requirements.
- Updates job knowledge by participating in educational opportunities; reading professional
publications.
- Work closely with the Medical Director to ensure the patients administrative service is appropriately covered in response to service needs.
- Enhances centre and physician reputation by accepting ownership for accomplishing new

and different requests; exploring opportunities to add value to job accomplishments andlooking to exceed expectations at every point of patient contact.
- To have at least 2 years’ experience working in a high-end / five-star customer service role or equivalent.

You will be working in a small team alongside the doctors and so the ability to build and maintain strong working relationships is crucial to success.

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 24/03/2023
Expected start date: 03/04/2023