Branch Assistant

2 weeks ago

Norwich, United Kingdom Meridian Full time

Join one of the UK’s leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression.

We are looking for Branch Assistant to join our Norwich Branch (NR4):
Contracted to 40 hours per week
Monday to Friday working 08:00 - 17:00
No bank holiday working required
Fantastic training programmes

**Benefits**: 25 days holiday, Pension scheme, Careers academy, Life assurance & Great progression potential
As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professional’s and members of the public whilst taking ownership of shop displays to highlight promotions and store offers.

Our wholesale branches are a little different to a normal retail store, we have a trade counter instead of a shop floor, a warehouse instead of a stockroom alongside a sales team & delivery driver - This means that no 2 days are the same for our Branch Assistants.

From selling products on the trade counter, calling customers to build rapport and drive customer loyalty to popping into the warehouse to pick & pack items to ensure customers’ orders are completed on time.

Do you have the passion to provide great customer service, willingness to learn all elements of the operation and enjoy working as part of a team, we want to hear from you

**Branch Assistant**: The Role

Deliver excellent customer service to all customers
Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty
Be flexible to carry out various tasks and activities to support the effective overall running of the branch including being in the stores, telesales and trade counter sales
Effectively manage stock display in trade counter exposing the customer to a wide range of stock and impulse products, new stock ranges and any value-added services as is practical within the Sales Counter
Maintain a clean and tidy environment that is always well presented creating an environment to positively influence the Sales Counter performance
Using IT systems such as M3 or Microsoft Office where appropriate
Be a relief Driver for van deliveries to support as necessary

**Branch Assistant**: The Person

Customer focused, with experience of working in a customer facing role
Proactive approach and a natural flair for building relationships with customers
Confident to work in a fast-paced role, whilst maintaining a consistent eye for detail
A flexible approach and an ability to work under pressure
Embracing of change and new technologies
Electrical product knowledge is advantageous
PLEASE APPLY ONLINE TODAY and a member of the team will be in touch

**Suitable for**: Branch assistant, Trade counter, wholesale, sales advisor, retail, customer service, sales assistant, retail assistant, counter assistant, customer service, warehouse operative, FLT driver, picker & packer, picker, packer, pick pack.

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