Medical Receptionist

**KINGS PRACTICE**
Glover Street Medical Centre

133, Glover Street

Perth, PH2 0JB

Drs Scott, McElnea, Walker, Erwin, Allan & Duffy

**JOB TITLE** - Medical Receptionist

**REPORTS TO - **Office Manager

**1. JOB PURPOSE**
To provide the highest level of service to Patients and Medical Practitioners in a busy medical Practice.

**2. DIMENSIONS OF THE PRACTICE ** o 6 GP’s o 1 Career Start GP o 1 Practice Manager o 1 Office Manager o 2 Practice Nurses o 10 Clerical staff

**3. MAIN DUTIES AND RESPONSIBILITIES**
a) Use of the GP Practice IT system to carry out the following tasks o Booking and cancelling of appointments o Manage house call requests o Checking patients upon arrival to minimise delays to surgeries o Administration of prescription requests as per laid down guidelines and protocols o Scanning/ filing of Patient related documentation into Patient Electronic Record using approved software packages. o Dealing with work actions requested by Clinicians via the IT system o Communicating test results to Patients as per laid down protocol. b) Adhere to laid down guidelines and protocols relating to the confidentiality of Patient records - both electronic and written. c) Assist new Patients looking to register and those looking for the temporary services of a GP within the Practice. d) Be confident in the signposting of patients to appropriate medical services. e) Distribute signed prescriptions to Patients/ their representatives/ Pharmacies calling at
Reception desk to collect as per laid down protocols. f) Deal with administration of samples handed to reception for onward processing via the

Practice Nurse/ Laboratory. g) Liaise with external agencies to assist in management of Patients as per direction from GP. h) Provide at all times the highest level of “Customer Service” and be able to identify needs of
Patient and provide appropriate information to aid desired outcome.

August 2021

i) Ensure the proper security of the building at the start and end of the day by use of the

Practice alarm system as per Practice protocol. j) Adhere to all health & Safety requirements as laid down in the Practice Health & Safety policy statement. k) Act as a chaperone as required by the GP Partners. l) Carry out other tasks/ duties as required by the Practice/ Office Manager. This will involve a degree of flexibility on the part of the post holder to cover additional hours during periods of annual leave or absence.

August 2021

**Job Types**: Part-time, Permanent
Part-time hours: 22.5 per week

**Salary**: £10.85-£11.28 per hour

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Day shift

COVID-19 considerations:
Face coverings are required at all times in the building. Sanitiser is available throughout the building. All staff regularly clean work areas as per protocol.

Ability to commute/relocate:

- Perth, PH2 0JB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What skills and abilities have you used recently to achieve a positive outcome for a customer/ client?

**Experience**:

- working with the public: 2 years (required)
- Medical Secretaries & Receptionists: 1 year (preferred)

Work Location: One location

Application deadline: 01/03/2023
Reference ID: KINGS/MED REC 03022023
Expected start date: 01/03/2023