Medical Receptionist

2 weeks ago

South Shields, United Kingdom Talbot Medical Centre Full time

**Job Title - Medical Receptionist**

**Accountable to - Practice Manager**

**Hours per week - 37**

Talbot Medical Centre is looking to recruit a fulltime receptionist who can work well within a friendly, fun, caring team and play their part to ensuring we meet the needs of the patients.

**Responsible To**:Reception Team Leaders and ultimately The Practice Manager.
- To work within the reception team and effectively manage your own time, workload and resources
- Integrate with other members of the practice and wider teams both clinical and non-clinical.
- Liaise with patients and their representatives in a polite, considerate and confidential manner both face to face and by telephone

**IT/Telephony**
- Working with the practices multiple IT systems
- Completing relevant training either online or face to face
- Deal with incoming, make outgoing and the re-direction of calls to the relevant recipient
- Responsible for maintaining detailed and accurate records.
- Scanning correspondence received into the practice

**Maintain patient appointment system**
- Care Navigating patients to the appropriate service
- Arriving and welcoming patients attending for face to face appointments
- Booking hospital appointments when referred via GP

**Processing patient medication requirements**
- Communicating with pharmacies
- Liaising with our allocated pharmacy colleagues

**Health & Safety**
- Report any equipment or building faults to the Practice Manager
- Ensure on a daily basis, the compliance with legislation relating to health and safety at work.
- To open and close the building if appropriate according to the surgery security policy.

**Confidentiality**
- Always maintain strict confidentiality as directed by the practice policy

**Equality & Diversity**
- Behave in a manner that is welcoming, non-judgemental and respects the person's feelings and circumstances that they are dealing with.

**Housekeeping/Other Tasks**
- Ensure working areas are kept clean and tidy
- Ensure the reception office is kept tidy and professional
- Management of stock in your work area
- Ensure public areas are kept today and welcoming

**Extended Hours**

This post will also cover the extended hours opening of the practice, which will involve reception and telephone cover during evening extended hours surgery.

This job description is not intended to be an exhaustive list of responsibilities.

**Personal Specification**

**Qualifications**

Good standard of education with excellent literacy and numeracy skills and English - essential

**Experience**

Experience of working with the general public - Desirable

Experience of working in a health care setting - Desirable

Experience of working within multidisciplinary team - Desirable

Primary Care experience - Desirable

**Skills**

Good written communication skills - Essential

Excellent IT skills (generic) - Essential

Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment - Essential

EMIS or other user medical software user skills - Desirable

Ability to work within a motivational team - Essential

**Personal Qualities**

Flexible and cooperative - Essential

Motivated and proactive - Essential

Ability to use initiative and judgement - Essential

High levels of integrity and loyalty - Essential

Sensitive and empathetic - Essential

Ability to work under pressure - Essential

Confident and resilient - Essential

**Salary**: £10.88-£11.73 per hour

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Why do you want to work at Talbot Medical Centre?
- Are you able to work 37 Hours a week?

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: One location

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