Sales & Service Coordinator

3 weeks ago

Trafford, United Kingdom David Phillips Full time

We are currently looking for a Service Coordinator - with immediately start for our team based in Manchester. This role will be responsible for processing orders, following up balance payments, scheduling deliveries and ultimately managing the customers experience to ensure a smooth right first time installation.

We are looking for somebody with strong administrative skills and a proven track record of working with customers effectively. An ability to multitask whilst maintaining service levels and keen attention to detail.

You will need to work well under pressure, be comfortable speaking to a range of customers and exceed targets.

**Requirements**:

- A positive attitude, hard worker and enjoys learning within a fast-paced environment
- A strong enthusiasm for delivering amazing customer service and problem solving
- Highly organized, multi-tasker with excellent attention to detail
- Ability to work autonomously whilst collaborating with the wider team
- Excellent customer service, verbal and written communication skills.
- Proven experience within a customer service role
- Ability to multi-task using various different systems
- High level of discretion with the ability to assert themselves when required

Hands on with a ‘can-do attitude’ - proactive

**Desirable**
- Experience within the property industry is beneficial
- Knowledge and skill in the use of Microsoft Office suite and software particularly Micro-soft Dynamics Navision (ERP) and Office 365.
- Knowledge of a ticketing system - Zendesk, Freshdesk etc
- An understanding of the benefits of furnishing and its impact.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:
**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free or subsidised travel
- On-site parking
- Referral programme
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- trafford Park: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in trafford Park

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