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Customer Service Team Leader

4 months ago

ChesterleStreet, United Kingdom Olleco Full time

Customer Service Team Leader
Chester le Street, County Durham
£26,780 OTE per annum (£26,780 basic + uncapped bonus £4k OTE), Plus Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days Holiday (rising with service)

This is an amazing opportunity to help make a difference and save the planet by making things happen in a ground-breaking and growing business who put safety at the heart of everything we do.

This isn't your average Customer Service role - no weekend or evening working

We are recruiting a full-time and permanent Customer Service Team Leader working 8.30 am to 5.00 pm Monday to Friday, to assist the Customer Service Manager with support and supervision of the depot sales and customer service team.
- What do we offer?- Monday to Friday 8.30 am to 5.00 pm working pattern
- Enrolment into individual gains bonus structure; upselling and new sales payments
- Eligible to receive depot sales growth quarterly bonuses
- A paid trial day see if you like us
- We encourage continuous learning and career ambition - did you know almost 80% of our managers have been promoted internally?- Family leave enhanced maternity and paternity pay
- Wellbeing support free access to our Employee Assistance Programme
- Cycle to work scheme hire a bike and accessories, saving on tax and national insurance
- Colleague networks a range of forums and schemes that support social events and the local community
- Coaching, training and support if you have the right interpersonal skills well help with the rest

Olleco is a business that does what we say we will do and were looking for people who operate the same way
- The job- Deliver outstanding customer service and account management
- Take on a hands-on role helping the Customer Sales Manager shape the performance of the Customer Service Team
- Responsible for supporting the Customer Service Team to complete their daily tasks on time
- Provide training, support and supervision for the Customer Service Team
- Use business intelligence and data to ensure optimum team performance

What were looking for- A health and safety champion, you will lead safety performance
- Experience of customer service and sales with people management experience, ideally in catering, telesales, call centre or retail environment
- Proven record of securing new accounts
- Strong negotiating skills and customer focus
- Good telephone and communication abilities
- The ability to manage changing and conflicting priorities
- GCSEs in English and Maths at grade C/4 or equivalent
- Strong IT skills

A bit more about us
- Olleco is on a mission to help protect the planet, working together with thousands of foodservice businesses to reduce greenhouse gas emissions by hundreds and thousands of tonnes.
- With over 1,000 colleagues in multiple sites nationwide, delivering excellent performance we supply premium cooking oils and collect organic waste which is then converted into renewable energy. Within a diverse, inclusive and open environment, you will have the chance to contribute to our culture and help us maintain our reputation for operational excellence.
- This is an amazing opportunity to help make a difference and save the planet by making a positive impact in a ground-breaking business who truly put safety at the heart of everything we do and have big plans for the future.
- INDF