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Customer Service Administrator

3 months ago

Harrow, United Kingdom AJM Healthcare Full time

**AJM Healthcare**
**Role: Customer Service Administrator**
**Benefits: 25 days annual leave plus bank holidays with accrual to 28 days after 5 years continuous service, Employee Assistance Programme, Blue Light Discount Card, Company sick pay provision with continuous service.**

AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We have over 35 years experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provide a caring, user-centric and holistic approach that is tailored to each individual.

**It is an exciting period of growth for the company as a new wheelchair service for Harrow and Hillingdon will be established from 1st April 2024 to provide NHS wheelchair services including clinical assessments, specialist seating, delivery, repairs and maintenance.**

**What we are looking for**:
**Key Responsibilities**:

- Responsible for making and answering calls from patients, carers, family members relating to repair and maintenance of their wheelchairs.
- Booking appointments and entering orders onto the company database system in a timely manner.
- Ensuring accuracy and completeness of information when using our database system.
- Arranging and planning workloads and efficient delivery routes for Field Service Engineers.
- Using Microsoft Office especially Word, Excel and Outlook.
- Working as a team player to meet personal and organisational objectives.

Closing Date: 23rd February 2024
- AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. Please note, during certain high volume recruitment times, AJM may wish to limit the overall number of interviews offered to both disabled people and non-disabled people._

Reference: VA730