Automotive Service Advisor

2 weeks ago

Leicester, United Kingdom Accord Resourcing Full time

Our client is a well-known and reputable HGV dealership with 40 years of experience in commercial vehicle market. Currently they are looking for an experienced Automotive Service Advisor / HGV Service Advisor / Service Advisor to join their busy dealership.

**Perks**
- Fantastic company events
- Company pension
- Sick Pay
- Wellness programme
- Onsite parking.
- Opportunities for development

**Duties**
- Be the main point of contact for customers of the service department
- Be responsible for the planning, scheduling and maintenance of customer service schedules and the workshop planner
- Confirming and booking MOTs, planned, and unplanned work with customers in line with
- DVSA requirements
- Greet customers in a courteous manner, understand their requirements and follow the necessary processes to enable work to be undertaken
- Liaise with the Workshop Controller to maximise workshop loading to ensure efficiency
- Be responsible for the preparation of quotes, ensuring customer authorisation is received prior to work being undertaken
- Proactively up-sell products and services to the customers by selling the benefits in a professional manner
- Ensure the work instructions created on job cards for the technicians are accurate
- To carry out any administration tasks as required within the role
- Provide timely, accurate and relevant updates to the customer
- Ensure that all service/maintenance work is being captured at the manufacturers recommended intervals

**Requirements**:

- **Experience in working in a vehicle dealership (essential)**:

- Be able to work in an organised & methodical manner in a fast-moving environment
- Have a friendly and helpful nature with the desire to deliver excellent customer service
- To be able to effectively communicate with customers and colleagues
- To be able to identify customers’ needs & propose appropriate solutions
- Attention to detail
- Negotiation skills
- To always conduct yourself in a professional manner
- To be able to remain calm and patient in a dynamic business environment
- A proactive approach which ensures that customers’ expectations are met and exceeded.
- Flexible and positive approach to changing circumstances and changing priorities
- Team Oriented
- An understanding of Operators licence laws and regulations would be of benefit but not essential as training will be provided

This is a great opportunity for an experienced Automotive Service Advisor / HGV Service Advisor / Service Advisor who would like to grow within a company.

AutomotiveServiceAdvisor #ServiceAdvisor #HGVServiceAdvisor

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

**Experience**:

- HGV Technician's: 1 year (preferred)

Work Location: One location

Reference ID: R 001

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