Senior Solutions Architect

2 months ago

Warwick, United Kingdom Pontoon Full time

**Customer Solutions Senior Solutions Architect**

**6 Months**

**Warwick**

**Inside IR35**

**£TBD (Awaiting Approval)**

**About The Role**

The Senior Solutions Architect will support the **delivery of customer facing solutions for the Electricity Systems Operator (ESO), using, but not limited to the Salesforce platform**. The role will support a number of **ESO delivery teams**by co-ordinating with **Product / Technical Architects to deliver end to end solutions for internal teams, external market participants and stakeholders**.

**Key Activities**

The key activities that we expect the Senior Solutions Architect to complete are as follows:

- Ensure solution development designs and technical delivery conforms to programme and platform objectives and vision
- Support the approval of the solution architecture and technical design through relevant governance processes
- Lead development of solution and technical architectures, ensuring consistency with specified requirements agreed with both external and internal customers
- Take responsibility for technical integrity, ensuring that common technical elements are recognised (e.g. products), and that work is not unnecessarily duplicated
- Assist in the development of service level agreements and any associated service guarantees
- Monitor technical progress, ensuring that co-ordination and change control are applied to technical specifications and to the technical infrastructure
- Advise on the impact of changes to the programme and on the process for assessing such impact
- Identify dependencies and maintain an awareness of ongoing portfolio change. Understand timescales and roadmap of other programmes, systems etc.
- Work with Domain, Security and Technical Architects to ensure technical standards and security compliance
- Work closely with development teams to ensure products are developed and delivered to meet overall solution objectives
- Inform technical leadership and/or project management of major technical issues and makes recommendations for resolution

**Attributes and experience**
- Motivated / self-starter able to produce solutions / design that are positioned appropriately
- Creative problem-solver
- A mindset able to accept that there may be a high level of uncertainty with discovery work, but able to produce detail design documents which will require thorough analysis and peer review
- Good attention to detail

**Knowledge and Skills Requirements**
- Excellent technical architecture skills, enabling the creation of future-proof, complex global solutions
- Demonstrable track record in delivery of solution and technical architecture for programmes of work
- Good presentation and stakeholder management skills, able to report and communicate appropriately, able to explain complex concepts to a non-technical audience
- Good time-management and multi-tasking skills
- Knowledge and experience in IT methodologies and life cycles that will be used
- Familiar with solution implementation/management, service/operations management, etc.

**Required Experience**
- Extensive experience with platforms and CRMs, ideally with Salesforce platform
- Knowledge of security standards (the Electricity System Operator operates in a highly secure multi-site environment with disparate systems)
- Awareness of IT governance and processes
- Understanding of IT architecture standards
- Experience in both waterfall and agile development approaches, including experience in designing and developing software components and solutions as products

**Desired Experience**
- Knowledge of the British electricity market, and of The Client's Electricity System Operator systems and processes
- Extensive experience working on Salesforce implementation projects with end-to-end implementation experience with the Salesforce platform from a technical/solution perspective
- Experience in Salesforce Service and Communities Cloud, with end-to-end implementation experience, including integration
- Background in front-end technologies (such as Visualforce, Lightning Web Components, jQuery, JavaScript, HTML/CSS) and/or back-end capabilities (Apex and Apex Classes) would be advantageous
- Experience with Release Management, Source Control, and Deployment concepts and technologies such as BitBucket, ANT, GIT, Jenkins, SVN
- Experience of working with integration technologies such as Mulesoft API/ESB, Oracle
- Experience of integrating with customer identity management solutions would be advantageous

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