Product Support Representative
4 weeks ago
Role Description- Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets
- Communicate clearly and effectively both internally and externally
- Accurately record all customer contact and outcomes within designated software
- Escalate calls or cases in a timely and appropriate manner in line with SLAs in place, documenting enhancements to drive continuous improvements
- At all times adhere to the working processes and procedures for the department and of Solera
- Contribute to and maintain knowledge base articles and documents
- Take responsibility for all duties relating to compliance procedures, especially data security
Key Competencies and Experience
- At least 1-2 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact center
- Experience of working in a technical or software support capacity would be ideal - Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys)- IT qualifications/degree educated would be an advantage but are not essential - Analytical and naturally inquisitive with good questioning skills and good attention to detail- Able to communicate well and build rapport with people at various levels of a business
- A desire to go the extra mile for customers and take personal responsibility for resolving issues
- Fluent language skills in the relevant location and a high level of English. Additional language is a plus
- Automotive and/or insurance experience is beneficial but not essential
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Product Support Representative
2 days ago
Leeds, United Kingdom Solera, Inc. Full timeThe Role Solera is looking for a Product Support Representative based in Leeds to advise and support our customers. Please ensure you read the below overview and requirements for this employment opportunity completely. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over...
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Product Support Representative
2 months ago
Leeds, United Kingdom Solera, Inc. Full timeThe RoleSolera is looking for a Product Support Representative based in Leeds to advise and support our customers.Please ensure you read the below overview and requirements for this employment opportunity completely.What You’ll DoTrouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone,...
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Product Support Representative
2 months ago
Leeds, United Kingdom Solera, Inc. Full timeThe Role Solera is looking for a Product Support Representative based in Leeds to advise and support our customers. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing...
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Product Support Representative
2 months ago
Leeds, United Kingdom Solera, Inc. Full timeThe RoleSolera is looking for a Product Support Representative based in Leeds to advise and support our customers.What You’ll DoTrouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channelsDeliver professional and efficient customer service while performing to...
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Product Support Representative
1 month ago
Leeds, United Kingdom Solera, Inc. Full timeThe Role Solera is looking for a Product Support Representative based in Leeds to advise and support our customers. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to...
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Product Support Representative
2 months ago
Leeds, United Kingdom Solera, Inc. Full timeThe RoleSolera is looking for a Product Support Representative based in Leeds to advise and support our customers.What You’ll DoTrouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channelsDeliver professional and efficient customer service while performing to...
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Product Support Representative
2 months ago
Leeds, United Kingdom Solera, Inc. Full timeThe Role Solera is looking for a Product Support Representative based in Leeds to advise and support our customers. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing...
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Product Support Representative
5 days ago
Leeds, United Kingdom Solera, Inc. Full timeThe RoleSolera is looking for a Product Support Representative based in Leeds to advise and support our customers.What You’ll DoTrouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channelsDeliver professional and efficient customer service while performing to...
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Product Support Representative
1 month ago
Leeds, United Kingdom Solera, Inc. Full timeThe RoleSolera is looking for a Product Support Representative based in Leeds to advise and support our customers.What You’ll DoTrouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channelsDeliver professional and efficient customer service while performing to...
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Product Support Representative
11 minutes ago
Leeds, United Kingdom Solera, Inc. Full timeJob Description The Role Solera is looking for a Product Support Representative based in Leeds to advise and support our customers. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service...
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Product Support Representative
1 month ago
Leeds, United Kingdom Solera Full timeProduct Support Representative, _Leeds, UK, P1_ Who We Are - Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle...
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Product Support Representative
1 week ago
Leeds, United Kingdom solera Full timeWho We Are Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions bring...
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Product Support Representative
5 days ago
Leeds, United Kingdom Solera, Inc. Full timeWho We AreRemember to check your CV before applying Also, ensure you read through all the requirements related to this role.Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy,...
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Product Support Representative
2 months ago
Leeds, United Kingdom Solera, Inc. Full timeWho We Are Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions...
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Product Support Representative
1 day ago
Leeds, United Kingdom Solera, Inc. Full timeWho We AreRemember to check your CV before applying Also, ensure you read through all the requirements related to this role.Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy,...
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Product Support Representative
1 month ago
Leeds, United Kingdom Solera, Inc. Full timeWho We Are Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions bring...
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Product Support Representative
2 months ago
Leeds, United Kingdom Solera, Inc. Full timeWho We AreSolera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions bring...
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Product Support Representative
2 months ago
Leeds, United Kingdom Solera, Inc. Full timeWho We Are Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions...
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Product Support Representative
5 days ago
Leeds, United Kingdom Solera, Inc. Full timeWho We AreSolera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions bring...
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Product Support Representative
1 month ago
Leeds, United Kingdom Solera, Inc. Full timeWho We AreSolera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions bring...