Transport and Logistics Planner

2 weeks ago

Purfleet, United Kingdom Kings Transport Services Limited Full time

**About us**

Kings Logistics Limited is part of the Kings Holding Group which is family run business

We are seeking a Pallet Network Administrator and Planner to join our company providing support to the planners and customers.

Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff

Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customer's experience

Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.

Ensuring that customer requirements are administered in a timely controlled and recorded manner

Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction.

Enter accurate data on to all internal systems and reports

Maintain data security and integrity in line with Business needs.

Collation of accurate data to create customer invoices

Maintain a safe working environment that complies with all aspects of the company’s H&S Policy

**Experience**:

- Proficiency in English and have clear communication skills.
- Strong computerise skills with the ability to troubleshoot network problems efficiently
- Excellent phone etiquette when communicating with colleagues and clients
- Office experience with exceptional organisational skills

**Technical skills**:
Good communication skills are essential with the ability to express empathy with customers

Excellent written and verbal skills are essential.

Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.

Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.

Familiar with Microsoft Word, Excel and PowerPoint.

Good spoken and written communication skills

Strong analytical and numeracy skills

Good level of financial understanding

Confidence, tact and a persuasive manner

Good organisational and time management skills

Good ‘people skills’ for working with a range of colleagues and customers.

A professional manner

Develop a level of trust and support with all colleagues to ensure conflict situations do not arise

Pay: £28,000.00-£34,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking

Schedule:

- 10 hour shift

Work authorisation:

- United Kingdom (required)

Work Location: In person

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