Service Supervisor
3 weeks ago
Fantastic opportunity to join a fast-growing business and be part of a friendly and dynamic team.
EOC Services Limited is based in Downham Market, Norfolk and are seeking an Air conditioning Service supervisor to lead the maintenance team.
As a Service supervisor and reporting directly to EOC Directors, you will be responsible for ensuring a high level of Service to our customers, resolving their concerns and maintaining a high level of customer Satisfaction. Good Levels of Communication and attention to detail to a wide variety of people is a must for this role.
The Role:
1. Planning and Supervision of the Maintenance Engineers
2. Support and advice to mobile maintenance Engineers
3. Communicate effectively with customers, addressing their enquiries, concerns, and complaints in a timely and professional manner.
4. Manage escalated customer issues and provide appropriate resolutions.
5. Reviewing Engineers job sheets prior to invoicing
6. Organise and create quotations of any Rectification and/ or Warranty claims required.
7. Creation of Job sheets for new maintenance works
9. Organise out of hours on a rota basis.
10. Liaise with different departments within EOC Services.
11. Ability to Work well in a fast-paced environment.
12. Air Conditioning technical knowledge required
13. Onsite works will be required as part of the role
What we offer:
- Competitive salary, dependent on experience
- £35k - £45k
- 25 days holiday + statutory days with 1 x additional day awarded per 5 years of service.
- Company Pension
- Private Medical Insurance available
- Internal & External Training
- Opportunities for career progression
- Company Mobile phone + Laptop
- Commercial Vehicle
- Regular social events
Pay: £35,000.00-£45,000.00 per year
**Benefits**:
- Company car
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- Overtime
Work Location: Hybrid remote in Downham Market
Reference ID: Service Supervisor
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