IT Infrastructure Technician

**Job Title**: IT Infrastructure Technician

**Location**: Hesketh Bank, Preston

**Salary: ** Competitive

**Hours: ** ** **Monday-Friday 39 hours per week. Occasional out-of-hours support.

GBA Services is a family business, providing logistic solutions for our customers whether that be by road, sea or air. We are currently located in 18 sites throughout the UK and Europe, and we are looking for a keen problem-solving IT Infrastructure Technician to join our business support team to
- Provide first line support with the system department’s ticketing system. Develop an understanding of GBA’s in-house developed systems in order to provide appropriate support. Provide IT support in a positive and polite manner to both internal and external customers. Setup and maintain company hardware, including laptops and mobile handsets. Work with the rest of the team to maintain the IT infrastructure. Undertake infrastructure asset management and audit of our configuration management database. Provide support with infrastructure projects. Provide support with development projects where appropriate. Support and troubleshoot end user equipment. Proactively monitor system equipment
At GBA we pride ourselves on the service we deliver to our internal and external customers, so it is important you have a **positive and professional manner** along with **excellent customer service, great communication skills and have good attention to detail.** It is also important you have a**keen interest in all aspects of computing and technology.**

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**Your Qualifications / Skills & Knowledge**:
**Essential**
- BTEC Level 3 IT qualification / A level computing qualification- Good understanding of Microsoft Office, Windows, Windows Server and Office 365- Good understanding of LAN / WAN configuration
**Desirable** -
- 2 year’s IT support experience- Experience supporting Windows Server environments- Hyper-V, Active Directry, DNS, Azure, DHCP, Remote Desktop
- Experience using ITIL methodologies. Network maintenance, installation and fault diagnosis experience. Networking / Windows Server qualifications. Higher qualification in computer science or related area.
Culture fit is vital to this role and we are looking for people who share **our values**. In a recent employee engagement survey, when asked “what is it like at GBA” the top three responses were **“Challenging”, “Fun” and “Friendly”**. If this sounds like you then please get in touch.

**Benefits**
- Long term career with a stable market leader- Company Pension- Holiday loyalty scheme- Company Health Care Scheme- Company Sick Pay
**Company profile -**

GBA Services was established in 1987 and specialises in providing logistics solutions for our customers around the world via road, air and ocean. We provide a range of services including Time Critical, High Security and Refrigerated. Our Enterprising value encourages us to explore opportunities and react quickly. We have recently branched out into providing logistics solutions to the Retail sector and the Aviation sector with the launch of our new division GBA Skyways.

Our Family values are very important to us and at the heart of our company and as we have grown, we have made sure that these remain in our core. The future is bright as we continue to invest in our business and our people.