Triage Caseworker

Job description

**Job Title**: Triage Caseworker

**Location**: England homeworking, with some occasional travel required

**Hours**: Full-time

**Contract length**: Permanent

**Salary**: £24,000

**Interviews being carried out**: week commencing 9th January 2023

Would you like to make a difference by working as part of a national charity supporting road victims? Have you worked as part of an assessment or triage service undertaking comprehensive assessments of service users? Are you a strong communicator with experience working with people who have experienced sudden loss and traumatic bereavement? If so, we want to hear from you.

**Who we are**

Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 25-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service (NRVS) for bereaved and injured families.

NRVS is the specialist, accredited, UK-wide national service for road victims, delivering day-one onwards case-managed care for anybody who has been bereaved or seriously injured in a road crash or supporting a road crash victim.

**What we offer**
- 33 days holiday (including bank holidays, pro rata for part-time working patterns)
- Employee Assistance Program
- Pension
- Ongoing support including regular independent clinical supervision sessions
- Flexible working options
- Be an essential part of a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity’s impact, and a knowledgeable and engaged Board of Trustees.

**Key tasks**
- The management of a triage caseload.
- Screening referrals to determine their suitability on entry into the NRVS service.
- Undertaking an initial assessment of service users’ needs on entry into the NRVS, maintaining ongoing assessment of service user needs and prioritising cases requiring more immediate access to support accordingly
- The categorisation of need and priority based on an assessment of vulnerability and risk at the point of initial engagement and assessment.
- Managing and maintaining regular contact with service users who are waiting to receive service support, keeping them informed about wait times for support.
- Providing stabilisation work which responds to and addresses the immediate practical and emotional needs of those referred into the service.
- Supporting service users and families to cope with effects of a traumatic bereavement or life changing injury.
- Enabling the identification of clear goals and outcomes to structure service users’ engagement with the support offered by the central or local service teams.
- Provide information about and actively promote engagement with other support services (if they might be able to provide earlier access to care).
- Identifying the most appropriate referral pathway for ongoing service delivery.
- Consult with other statutory and non-statutory organisations to ensure access to relevant support and care.
- Maintaining an accurate database and record of service capacity and availability to ensure that capacity meets demand.
- Supporting the clinical director and head of service to provide clinical oversight and quality assurance for the NRVS service by providing regular feedback and contributing to service development.

**You bring**

**Essential experience and skills**
- Experience of an assessment or triage service, including remotely.
- Experience of undertaking comprehensive assessments for service users with complex mental health and social care needs and taking appropriate action to stabilise them.
- Experience of working in frontline care for high-risk people in crisis with acute vulnerabilities and risks.
- Experience of a case management approach to care through trauma informed practice.
- Experience of a case management review process and safeguarding and active monitoring, and escalation of cases with health and safety needs.
- Completion of safeguarding and/or risk management training.
- Knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement.
- Knowledge, experience and understanding of working in a trauma informed way, providing trauma informed care to adults and families.
- Experience of research and advocacy activities.
- Experience of establishing and sustaining partnerships with key partners, stakeholders, and other professionals.
- Experience of crisis management and working in collaboration with other professionals to support those with complex needs (i.e. crisis and home treatment teams, communit