Customer Service Team Leader

4 weeks ago


Glasgow, United Kingdom Tesco Bank Full time

**General information**:

- Job Title- Customer Service Team Leader- Ref #- 8319- Location- Glasgow- Department- Core Banking Operation Management 1 - Glasgow- Business Area- Customer Assist - Glasgow- Working time- Full-Time- Date Published- 25-07-2023**Serving our customers, communities, and planet a little better every day.**:
**Customer Service Team Leader - **(Core Banking) - Full Time role**

**Location - Glasgow (Home & Office Based)**

**Shift pattern -** **08:00- 20:00 shifts from Wednesday, Thursday, Friday and a 09:00 - 15:00 shift on Saturday (36 hours in total)**

**Starting Salary £28,720 + Excellent benefits**

**Closing date: Thursday 3rd August.**

**Opportunity**

Tesco Bank are currently recruiting for a motivated, organised Team Manager to join our Core Banking department. You'll be responsible for looking after a team of colleagues supporting customers. Your contribution to how we service our Tesco Bank customers a little better every day.

Looking for a self-motivated individual who has people at the heart of what they do and an passion to enable them to be or get the best out of any situation. Proactive, great communicator and an eye for an opportunity to continually improve how we do things are key strengths required.

**The Role**
- Taking care of c12 colleagues to ensure they can be at their best to service our customers
- Motivating and developing these colleagues based on their individual needs
- Overseeing that the service to our customers is as we expect
- Looking for opportunities to continually improve how we support colleagues and customers in what we do
- Ensuring colleagues follow our policy and process - always meeting our quality expectations
- Customer Engagement - how do we review and understand more about what our customers’ needs and how we are meeting these needs daily.

**What you’ll bring**
- Customer Service Experience
- Leadership experience
- Managing and coaching a successful team, with ability to give honest and constructive feedback
- Providing and driving excellent customer service
- Evidence of supporting and developing self and others
- Experience of working in financial services is desirable but not essential.

**Skills relevant for the role**:

- Strong communication skills and customer focused
- Excellent time management
- Ability to identify opportunities to drive improvement in processes & services
- Capability of completing risk assessment and quality measures
- Aptitude to learn new systems and processes
- Positive attitude to change.
- We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.-
**Why Tesco Bank?**:

- We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
- All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.



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