Corporate Receptionist

**Job Ref 52446**

**Reception**:

- Responsible for welcoming all Vodafone employees, contractors and visitors who come to the reception at Vodafone HQ Newbury.
- Register all visitors using the Proxyclick management system and issue access passes.
- Ensure all visitors to Vodafone feel welcome and where necessary introduce guests to amenities.
- Create the best ‘first impression' to all individuals visiting the location. Ensuring visitors waiting for their hosts are looked after and their personal requirements are met.
- Work well under pressure whilst still offering excellent customer service.
- Build a professional rapport with visitors through positive communication with them.
- Meeting Room bookings are self-service, only assistant as guidance not to book.
- Ensure the Reception workstations, customer meeting rooms and general seating areas are kept clean, tidy, maintaining a high standard of presentation at all times. With regular checking of meeting rooms and general seating area to take place throughout the day.
- Ensure all maintenance issues are reported as appropriate.
- Assist those who require help with the booking of taxis, or require general information on the area/ transportation times (bus, train, etc.)
- To ensure prompt, timely attendance as per the rota provided.
- To ensure that the uniform policy is complied with.
- To answer the telephone within a timely manner using the correct greeting.
- Responsible for welcoming all Vodafone employees, contractors and visitors who come to the reception at Vodafone, HQ Newbury.
- To register all visitors using the Proxyclick management system and issue access passes.
- To ensure all visitors to Vodafone feel welcome and where necessary introduce guests to amenities.
- Create the best ‘first impression' to all individuals visiting the location. Ensuring visitors waiting for their hosts are looked after and their personal requirements are met.
- Work well under pressure whilst still offering excellent customer service.
- Build a professional rapport with visitors through positive communication with them.
- Be aware of meetings taking place in the building so customers can be advised accordingly.
- Meeting Room bookings are self-service, only assistant as guidance not to book.
- Ensure all maintenance issues are reported as appropriate.
- Assist those who require help with the booking of taxis, or require general information on the area/ transportation times (bus, train, etc.)
- Guarantee prompt, timely attendance as per the rota provided.
- Ensure there is an accurate handover at the beginning and end of each shift.
- Switchboard cover (training to be provided, this will be to assist with lunch/annual leave cover for the switchboard team).

**Security**
- To remain constantly aware of security and report or act upon any suspicious event or person.
- To regularly liaise with the Building security/ onsite managers to ensure we are aware of an issues/risks that may affect the office.

**Health and Safety**
- To maintain awareness of all Health and Safety requirements, as outlined in the Health and Safety at work Act 1974.
- To ensure awareness of the site's fire procedures
- To understand and follow the site fire and bomb evacuation process
- To remain constantly vigilant and aware of security, reporting any suspicious event or person
- To report any Health and Safety issues/ concerns to your Health and Safety Rep.