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Housing Income Recovery Consultant

4 months ago

Alderley Edge, United Kingdom Appcastenterprise Full time

Company Description

**PLEASE NOTE THIS ROLE IS HOME BASED**

Come join us and make a difference in the world

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customerscan do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

**Job Description**:
NEC Software Solutions (NEC) is one of the fastest growing public service businesses in the UK, and has significant overseas interests in Australia, New Zealand, and Canada.

We use strategy, innovation, information, and technology to promote high-performing public services, management, and governance in the UK.

We are looking to recruit enthusiastic people to join our team, based in the UK. We would like to recruit high quality Consultant’s keen to learn and develop new skills and knowledge around the provision of Housing IT systems to the not for profit, socialhousing sector.

We work together with our clients in trusted partnerships to deliver systems and services that seek to improve the skills and capabilities of employees, fully engage our clients, and thereby add to public value

**MAIN RESPONSIBILITIES**:

- Participation in building and configuring the analytics solution to ensure maximum arrears recovery for customers.
- Provide technical consultancy on NEC Housing Analytics, specifically focusing on system configuration and build and providing product expertise to customers.
- Ensure all consultancy and training is delivered effectively - including the production of client facing documentation -that achieves best possible customer feedback - ensure all feedback is shared with the product group.
- Progress and update knowledge in the income recovery aspects of Social Housing Management.
- A willingness to travel around the UK,

**Qualifications**:
**ESSENTIAL SKILLS**:

- Experience in income management or debt recovery/collection (preferably in a social housing environment) - having a general understanding of rental income collection and debt recovery
- Experience working within UK Social Housing Sector
- Good working knowledge of arrears recovery, escalation procedures and legal processes
- Working knowledge of project methodologies, from a consultancy viewpoint
- Experience of working with third party vendors and customer teams
- Experience of delivering training and/or end user workshops
- Ability to problem solve in demanding circumstances
- Ability to work on multiple projects in parallel
- Experience in Data Manipulation using Ad Hoc Reporting tools

**DESIRABLE SKILLS**:

- Experience creating, configuring, and implementing NEC Housing system modules.
- Working knowledge of SQL
- Rents Arrears Analytics and business expertise using NEC Housing systems
- A natural inclination towards maths and analytics.

Additional Information

Employees of NEC Software Solutions are entitled to the following Company funded benefits:

- Single Private Medical Cover (with the option to select family cover at an additional cost)
- 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days during enrolment period
- 4 x basic salary life assurance cover
- A Group Pension Plan with fantastic employer contributions
- A selection of tax efficient flexible benefits to suit your individual needs
- The role offers a competitive salary

**OTHER INFORMATION