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Operations Support Assistant

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Wetherby, United Kingdom DNM Engineering Full time

DNM engineering are an ever growing Refrigeration/Air Conditioning repair and installation company serving customers nationwide. We are now looking to add an Operations Support Assistant to our family run team.

Based at the Head Office in Wetherby (Thorp Arch Trading Estate), you will work closely with our Operations Team ensuring our customers needs are not only met, but surpassed.

The role involves general administration duties such as data input, ensuring the CRM system is updated accordingly, submitting work permit requests, booking jobs with customers, updating portals and screening calls.

You will need to be a good team player with a can do attitude who will always go the extra mile. Communication skills are key and invaluable within the team - both written and verbally.

No two days are the same, we work in a very fast paced environment where you will be required to think on your feet. Being able to organise and prioritise your workloads are imperative to being successful in this role.

Whilst experience would be advantageous, it is not essential as we are more than happy to invest time training the right person for the role.

**Position Responsibilities**:

- Answer phone calls
- Maintain and update client contact lists
- Completing RAMS and permits
- Data inputting
- Updating all administration on 3rd party portals
- Updating internal worksheets, sub-contractor worksheets and following up with incomplete worksheets

**Essential Qualities**:

- Excellent customer service
- Excellent organisation skills and attention to detail
- Ability to prioritise tasks and approach them logically
- The ability to thrive in a fast-paced working environment
- Ability to communicate with both customers and colleagues
- Excellent written and verbal communication skills

**Remuneration**:

- Competitive Salary dependant on experience based on a (40-hour week)
- Company laptop
- Birthday’s off as an additional day’s leave
- Parking on-site
- 20 days annual leave plus bank holidays, increasing by 1 day per completed calendar year up to a maximum of 25 days annual leave
- Company pension

As DNM continue to grow and excel within the industry, there is huge room for development within the business for those who wish to push their career to the next level.

We are a small family run business who are building a culture like no other - our employees are just as important as our customers.

Schedule:

- 8 hour shift

Work Location: One location