Service Advisor

3 months ago

Newbury, United Kingdom Sandown Mercedes-Benz of Newbury Full time

**Service Team Manager**

**Mercedes - Benz of Newbury**

An opportunity has arisen to join us as a Service Team Manager at Mercedes Benz of Newbury. The Service Team Manager is responsible for every aspect of a customer’s after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction

The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.

**Main Duties**:

- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and, provide a cost estimate for repair work
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.

**Hours of Work**:Monday - Friday 08.00 - 18.00 (1 hour unpaid break)

(One day per week with an 18:30 finish on a rota basis)

Saturday 08.00 - 14.00 working on a rota basis will also be a requirement of the role, to be paid as extra hours

**Total: 45.5 hours per week.**
- Accredited Mercedes-Benz training
- Up to 25 Days annual leave plus bank holidays
- Pension Scheme with employer contributions
- Employee Assistance Programme
- Eyecare Vouchers
- Cycle to work scheme
- £400 Employee referral scheme
- Life Assurance Policy
- Staff Discounts - MOT’s and Repair
- Staff Retail Purchase Scheme

**Job Types**: Full-time, Permanent

Pay: Up to £34,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- vehicle service advisor: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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