Passenger Assistance Staff

1 month ago


Crawley, United Kingdom Optime Group Full time

Optime Group have an exciting opportunity to join our client at Gatwick Airport as a Customer Care Agent. You will be a friendly face that holiday makers can depend on at the first step of their holiday, working closely with our Airport Operations Team to support travellers and ensure they have a seamless airport experience.

Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you:
**What’s on offer**:

- Rate of Pay: £10.93 per hour (plus Holiday and Pension)
- Hours: 40 hours per week
- Shift pattern: 5 ON / 3 OFF
- Shift timings: Shift will fall between 03:00-23:00
- Average of 9 to 12 hour shifts
- Weekly pay (every Friday)
- Overtime opportunities

**Start Date**:

- 2nd May 2023
- 9th May 2023
- 22nd May 2023

**Main duties**:

- Being professional, polite and courteous at all times.
- Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
- Providing assistance with the passenger luggage.
- Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Ensure that Centralised Control is updated on progress by use of IT handsets.
- Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
- Any additional reasonable duties, as assigned by operational management.

**To be successful in the role, you will need**:

- Great work ethic
- Excellent communication skills.
- Strong Customer Service
- Self-motivated and willing to work using own initiative
- Full UK Driving licence (desirable).
- To multitask and remain calm under pressure
- Previous airport experience is an advantage but not essential

**Requirements**:

- Passport or Birth Certificate
- UK Settled Status (If applicable)
- Proof of National Insurance
- Proof of (current) Address
- 5 Year Address History
- 5 Year Work Reference History


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