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Receptionist / Care Navigator

4 months ago

Braintree, United Kingdom Primary Care Careers Full time

**About the Role**:
Mount Chambers Medical Practice has an opportunity for a receptionist to join our team on a part time bases for 20 hours per week plus overtime to cover sickness and annual leave. It is therefore essential that you are able to be flexible to work additional hours.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients.
- Making appointments and giving out appointment cards, where required.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Dealing with requests for information, and managing problems and complaints.
- Advising patients of practice procedures.
- Answering the telephone, promptly.
- Dealing with tasks/admin duties associated with the role.
- Managing digital platform PATCHS.

Please see the attached job description for further details.

Our reception team are a friendly group and we are looking for a friendly, flexible person who is willing to work and support their colleagues to ensure the reception areas are covered at all times.
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

Flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Full training will be provided.

**About Us**:
We are a friendly town centre practice which now also has a branch site at the modern Livewell Hub, Manor Street, Braintree.

We have around 13,500 patients and are a training practice for GPs. We have 4 GP partners and 3 salaried GPs as well as nurse practitioners, paramedics, nurses and HCAs. We are part of Braintree Primary Care Network which means we work with other surgeries in Braintree which enables us to offer more services and appointments.

We offer 6.6 weeks annual leave including bank holidays. You will also have the chance to join the NHS Pension scheme.

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