Current jobs related to Tram Driver Conductor - Blackpool - Blackpool Transport Services Ltd

Overview:
Blackpool Transport are a leading transport operator in the UK, operating Blackpool’s network of buses and modern light-rail trams. We are on a mission to connect people, businesses, and communities to a better future - through sustainable public transport.

We don’t sit still and our vision to be the most reliable and sustainable mode of travel on the Fylde Coast by 2025 is already coming to life. We’ll soon introduce the first ever electric bus to Blackpool and have exciting plans to redevelop our historic depot on Rigby Road.

Whilst we have ambitious commercial objectives, we’re proud to be a key part of the communities that we serve and work closely with our stakeholders, partners and customers to deliver a high quality bus and tram service.

Blackpool Transport has a rare and exciting opportunity for new Tram Driver/Conductors to join the team.

The Company’s award-winning light rail tram operation is an integral part of the future success of Blackpool and the Fylde coast. It provides an excellent transport service along the famous sea front which will connect to Blackpool North Railway Station via the new tramway extension.

**About you**
- You will need to have a full car driving licence with no more than 6 points.
- Driving regularly for more than 12 months.
- Be capable of passing a PCV medical and a series of assessment tests.
- After successfully completing the testing and interview process you will commence a five-week training programme, therefore a full commitment to training is essential.

**About the role**

After training, you will deliver a service to the travelling public, working 37 hours per week, 5 days from 7. An average shift is 7hrs 24 mins, our first shift starts at 0430hrs and our last shift ends at 0145hrs.

**Selection Process**

**What we offer**

A generous benefits package includes:
- 20 days’ holiday per year rising annually to 25 days after 5 years, plus 8 recognised bank or public holidays
- Free travel on all of our bus and tram services (with additional passes available for a few of your nearest and dearest)
- Opportunities for continued learning and development through ongoing training and exciting courses in our ‘Learning Curve’
- Enrolment into the Blackpool Transport pension scheme
- A smart, top quality uniform

**Responsibilities**:
**Main Responsibilities**
- Comply with all training, company policies and procedures. Be alert at all times having full regard for own safety and the safety of others.
- Ensure all vehicle checks are completed in line with the Company procedures and any faults found are reported
- Control the boarding, alighting and conduct of customers and drive in a defensive and sympathetic manner.
- Drive the Company’s vehicles in a safe, legal and professional way
- Maintain operating schedules without compromising safety.
- Arrange for and manage the safe transfer of passengers following an incident or service disruption.
- Issue tickets and operate the paying in system correctly and account for money received to safeguard the Company's revenue.
- Understand how to deal with customers with disabilities and treat appropriately
- Keep up to date with any changes to condition of travel, ticket types, fares or promotions by reading notices and briefings from managers.
- Assist with the implementation of measures to mitigate the impact of hazards.
- Ensure an excellent customer experience being polite, helpful and treating all customers with respect regardless of circumstances.
- Liaise effectively with customers, supervisors and administrative staff to resolve any problems that arise.
- Deal with any customer complaints and problems proactively and in a professional manner in accordance with agreed procedures.
- Give appropriate assistance to customers with specific needs ensuring that they are dealt with sensitively and with dignity at all times.
- Carry out any other duties which may reasonably be requested by supervisors or other members of the management team.

Qualifications:
**Education/Qualifications/Knowledge**
- High school educated
- Essential
- Full UK Driving Licence
- Essential
- Understanding of what good customer service is
- Essential

**Experience**
- Experience of working in a customer focused role
- Desirable
- Experience of handling cash
- Desirable
- Professional driving experience
- Desirable

**Aptitudes and Skills**
- Good numeracy and literacy skills
- Essential
- Aware of the importance of Health & Safety procedures
- Essential
- Ability to drive a vehicle to a competent and safe standard
- Essential
- Able to work unsupervised
- Essential

**Personal Attributes**
- Be a good team player
- Essential
- Able to solve problems quickly and decisively. Desirable
- Flexible approach to working hours. Essential