Administrator

4 weeks ago


Watford, United Kingdom Enra Specialist Finance Full time

**Key Accountabilities**
- To support and develop relationships with introducers to the buy to let division (specifically mortgage introducers, clubs, networks and packagers) to support delivery of new business targets and customer service SLA’s
- Speaking to our introducers and handling new business enquiries, including criteria and case submission queries
- Assisting broker partners with any aspect of broker registration, case submission requirements and support/guidance on using our broker portal
- Monitoring and tracking case pipeline and following up with brokers where appropriate
- Ensuring that any reports/CRM system is kept up to date, accurately recording the discussions/activities.
- Support with general areas such as criteria updates, sourcing system maintenance and broker databases e.g. marketing list
- Identify sales opportunities for referral to an appropriate sales team member as appropriate
- Producing ad-hoc MI as and when required
- Support the needs of the business as required.
- Ensure up to date knowledge of competition (e.g., competitors, criteria, etc)
- Knowledge of general market as applicable/where enables and/or impacts sales e.g., basic mortgage definitions, current mortgage market trends/news (e.g. energy efficiency BTL trend, product transfer market vs slower market processes such as conveyancingetc, cost of living etc).
- Ongoing maintenance of knowledge and competency in their role
- Ensure up to date knowledge of product and criteria which is essential to the role
- Knowledge of market and competitive environment to identify sales opportunities and USP’s for our products
- Ensure knowledge of wider Group products and criteria to identify opportunities for cross product sales
- _This list is not exhaustive and the duties are liable to change from time to time in line with the needs of the business_

**Skills & Competencies**

Pass internal competency tests post induction

Team player

Self motivated

Good communication skills essential for dealing with brokers and borrowers

Proactive

Logical and organised

Problem solver

Approachable

Attention to detail

**Knowledge & Qualifications**

Previous experience of building relationships or supporting clients over the telephone would be highly desirable

Experience of working in mortgage lending preferable

**Personal Attributes**

Excellent communication skills

Resilient and flexible

Team Player

Approachable and self-motivated

Proactive and able to identify and highlight areas of opportunity or improvement and advise on actions required

Ability to work accurately and to deadlines

Robust and comfortable working under pressure

**Values**

**Values - CREDIT**

**C**

Customer

Customers are our primary focus

**R**

Results

Results matter, create value every day

**E**

Energy

Energy is contagious, Share it

**D**

Development

Developing our people makes us different

**I**

Invent

Invent the solution, be proactive

**T**

Teamwork

Together we can build the business


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