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Senior Out of Hours Advisor

3 months ago

Stockport, United Kingdom The Recruitment Co Full time

**Job title: Out of Hours Staff Advisor**

**Hours: Up to 37.5 hours per week on a waking night basis between 7.45pm and 8.15am. Due to the nature of the role, this post is not suitable for individuals with commitments during the day that may affect their ability to perform a waking night shift.#**
**Pay Rate: £10.60ph - £13.50p/h Depending on Experience.**
**Location: Stockport SK1 (Based on site)**
**4 Week Temporary contract - Potentially Permanent opportunity**
**Out of Hours Service (OOH) - Purpose**
To provide an out of hours service to staff, service users and third parties, working from our Head Office. The OHS will be able to offer expert internal advice through a call service from 7.45om until 8.15am seven nights a week. The OHS will run each eveningwith a qualified and trained on call advisor. The core purpose will be to respond to serious issues and incidents arising from Creative Support services nationally.
**Key issues arising that require advice will include**:

- Safeguarding issues
- Medication
- Physical Intervention/CITRUS
- Staffing and rota issues
- Health and Safety and maintenance
- Management issues
- Complaints
- Third party enquiries

The OOH Advisor will work as part of a broader on call system and within robust out of hours procedures. These include a 24/7 senior on call system, which is able to support the out of hours team, and in most areas a local on call service.
**Overview of role and responsibilities**:

- To offer out of hours advice with the senior advisor. You will receive and log calls and give appropriate advice and support to callers, providing an excellent standard of customer care at all times.
- To liaise with local on-call services and to consult the senior on call in the event of very serious issues emergencies, incidents, safeguarding matters or other concerns.
- To exercise a high level of accountability and fulfil your duty of care.
- To carry out any other reasonable duties during working hours.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.