Benefit & Welfare Information Officer

4 weeks ago

Glasgow, United Kingdom Advice Direct Scotland Full time

**Purpose**

To aid the Director of Business Development & Policy in ensuring that the organisation is a leading brand across the Scottish benefits advice sector.

**Major Tasks**

Prepare and brief colleagues and departments as required.

**Main Job Activities**
- Review and highlight key information to colleagues from relevant literature, journals, and reports.
- Identify areas of improvement for the organisation’s advice service, working with colleagues to implement strategic development plans.
- Support relevant marketing and media activities.
- Identifying and implementing key improvements across both advisor and customer journeys.
- Strong depth of understanding related to enquiry patterns and trends.
- Planning and horizon scanning to provide the most up-to-date information for our advisors.
- Partnership working with organisations we are currently engaged with, in addition to establishing possible new partnership opportunities with those we are not.

4. Prepare and brief both senior colleagues and external stakeholders as required.
- Regular development of reports and written briefings.
- Inform and collaborate with our internal training department to influence training content.

5. To undertake any other duties as reasonably requested by Line Manager.

**Behaviour Skill Requirement**
- High standard of written and verbal communication.
- Ability to analyse both quantitative and qualitative information, in addition to evaluating evidence to inform process changes.
- Ability to ‘see the big picture’ and inform key operational changes.
- Demonstrate professionalism in the workplace though effective time management.
- Self-motivated and driven, with the ability to work autonomously to prioritise competing objectives.
- Flexibility to adapt to emerging trends and issues, ensuring the organisation fits within the broader political, social, and economic context within which the organisation operates.
- Be committed to enhancing the customer experience through quality work.
- Act in a socially responsible manner.
- The ability to embrace change.
- At all times meet our values, vision and mission.

Please submit your update CV (2 A4 pages) and a cover letter (one A4 page) which explains why you think you’d be a perfect fit for the role.

**Salary**: £34,051.54 per year

**Education**:

- Bachelor's (preferred)

Ability to Commute:

- Glasgow (required)

Work Location: In person

Application deadline: 19/03/2024
Reference ID: BD24

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