Conference & Events Sales Coordinator

2 weeks ago

Salford, United Kingdom The Lowry Full time

**Job Title**: Conference & Events Sales Coordinator

**Location**:Salford

**Salary**:£25,974 pro rata per annum

**Job Type**:Full time (37.5 hours per week) part time (up to 20 hours per week) contracts.

The Lowry is an internationally acclaimed cultural landmark situated at the heart of MediaCityUK, one of the world's most exciting culture and media destinations. We are committed to celebrating the unique heritage of the location, putting communities and people at the heart of all we do.

**About the role**:
We are looking for a Conference and Events Sales Coordinator to maximise the revenue from the use of The Lowry's conference and events facilities through the sale and co-ordination of conferences and events.

**Key Responsibilities**:

- Provide information on The Lowry's facilities and services to potential and existing customers and accurately identify their needs, in line with the Lowry's SOPs.
- As part of the team, respond to all enquiries in a timely fashion, taking necessarily follow up action to convert the enquiry, reporting detail accordingly, diary management and housekeeping of the computerised booking system (Artifax) and databases.
- Complete administrative duties, including but not limited to, creation & recording of client files, information & contracts, creation of event details, invoicing of events and relevant reporting.
- Create bookings within Artifax and ensure these bookings are updated with all relevant details as information develops. Liaise with internal departments ensuring effective communication.
- Conduct both sales and logistic site visits with customers and attend relevant meetings. Contact the client pre-event to co-ordinate and arrange final details, and amendments.
- Work with the Event Delivery Managers to ensure they have accurate and up to date information regarding the set-up and operation of each event, assisting with the operation and on occasion covering this role.
- Assist with the co-ordination of internal room bookings & events.
- Work together with other departments within The Lowry ensuring the best possible experience for all our visitors and customers.
- Undertake any other reasonable duties, commensurate with the level of the post so as to ensure the smooth running of The Lowry.
- Promote and comply with legislation and The Lowry's policies on equal opportunities and health and safety both in the delivery of services and the treatment of others.
- Identify and undertake training and development as required in order to meet personal and business needs.
**Essential Skills and Experience**:

- Excellent communication and interpersonal skills, with the ability to relate with a wide cross section of people; external clients and suppliers and internal colleagues and departments.
- A commitment to excellent customer care.
- Excellent organisational and time management skills, accuracy and attention to detail.
- Have an engaging personality and a desire to be part of a dynamic sales culture.
- Hospitality sales/co-ordination experience, or previous experience in a similar role.
- Customer service experience.
- Computer literate including Microsoft Office.
- An understanding and empathy of The Lowry's core functions.
- A flexible and adaptable approach to fulfilling the duties of the post.
**Desired Skills and Experience**:

- Demonstrate the ability to solve problems quickly and creatively, working under own initiative.
- An active interest in event and hospitality trends and innovations.
- Event or Hospitality qualification.
- Knowledge of Artifax Event.
**Benefits and package**:

- Complimentary and discounted theatre and live event tickets.
- Free car parking just a few minutes' walk from The Lowry building.
- Generous annual leave entitlement and a paid day off for your birthday
- Discounts at the bars, restaurant and gift shop located within The Lowry building.
Please note that MediaCityUK is a well-connected destination with a variety of different transport options - bus, car, tram and bike.

To ensure fairness during our shortlisting process, we ask that you remove all personal details (such as name, age, location, ethnicity, marital status etc) from your CV and covering letter before uploading. This reduces the risk of any potential bias during our recruitment process and ensures that all shortlisting is based on skills, experience and suitability for a role. Thank you for your understanding.

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